13 April 2015

Notice of Internet Banking Security

Bank of China (Hong Kong) ("BOCHK") would like to remind its customers and the general public to stay alert to a fake pop-up window during their Personal Internet Banking login. This fake pop-up window requests customers to enter credit card information such as card number, expiry date and the card verification code. BOCHK has reported the case to the Hong Kong Monetary Authority and the Hong Kong Police Force.
BOCHK wishes to reiterate that BOCHK's Internet Banking login process does not require customers to enter any credit card information or other personal data, including but not limited to Hong Kong identity card number, date of birth, etc.
Customers are reminded to stay vigilant of any unusual login webpage during their Internet Banking login process (such as unusual pop-up window and/or the unusually slow computer response). If customers find any webpage suspicious, they should not follow its instruction or input any information and should close the browser immediately. Customers who discover any unauthorised transactions in their bank accounts or have any query relating to Internet Banking Service should call BOCHK Customer Service Hotlines (852) 3988 2388 (Personal Customers)/ (852) 3988 2288 (Corporate Customers).
To ensure Internet Banking security, customers should install firewall and anti-virus software in their personal computers and keep them up-to-date. They should also avoid visiting or downloading software from suspicious websites, and be wary of opening attachments in emails from unfamiliar sources.
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About Bank of China (Hong Kong) Limited (www.bochk.com)

Bank of China (Hong Kong) Limited ("BOCHK") is a leading listed commercial banking group in Hong Kong. With over 260 branches, more than 610 ATMs and other distribution channels in Hong Kong, BOCHK and its subsidiaries offer a comprehensive range of financial products and services to personal and corporate customers. BOCHK is one of the three note issuing banks in Hong Kong and also the Clearing Bank for Renminbi business in Hong Kong. In addition, the BOCHK Group (comprising BOCHK, Nanyang Commercial Bank and Chiyu Banking Corporation) and its subsidiaries have 42 branches and sub-branches in the Mainland of China to provide cross-border banking services to customers in Hong Kong and the Mainland.

BOC Hong Kong (Holdings) Limited, BOCHK's holding company, began trading on the main board of

the Stock Exchange of Hong Kong on 25 July 2002, with stock code "2388", ADR OTC Symbol

"BHKLY".

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