BOC Hong Kong : BOCHK’s Trade Services Centre awarded ISO9001:2015 Certification

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30 December 2015

BOCHK's Trade Services Centre awarded ISO9001:2015 Certification

Bank of China (Hong Kong) Limited ("BOCHK") announced that its Trade Services Centre is certified to ISO 9001:2015. The Bank has become one of the first financial institutions in Hong Kong to receive this certification in recognition of its outstanding management.

Based on the latest ISO9001:2015 edition, BOCHK's Trade Services Centre has established a more efficient quality management system. To enhance the customer experience, the Centre has reduced its service pledge lead time from 20 minutes to 12 minutes after receipt of documents by optimising the Shipping Guarantee process. Risk management in the document classification process has also been strengthened through visual management of documents classified by different colour codes, which helps to prevent human error effectively. In addition, the Centre has implemented a customer segmentation strategy by providing tailor-made and efficient solution to cater for the diverse needs of customers.

Compared with the 2008 version, the latest ISO 9001:2015 edition emphasises the importance of Risk Management and Relationship Management by including risk assessment and changes in the business environment in the quality management system. In addition, the scope of relationship management has been expanded from customers and suppliers to all interested parties, with the aim of improving organisational competitiveness.

ISO 9001:2015 is an international quality management system standard published by the International Organization for Standardization this year. Certification demonstrates that organisations are working towards their strategic goals in a systematic manner and achieving customer satisfaction by consistently providing quality products/services.

Going forward, the Trade Services Centre will stay abreast of the latest market trends and continue to enhance its service in order to reinforce its competitive advantages in trade services.

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About Bank of China (Hong Kong) Limited

Bank of China (Hong Kong) Limited ("BOCHK") is a leading listed commercial banking group in Hong Kong. With about 260 local branches and efficient e-channels including over 1,000 self-service machines, internet and mobile banking services, BOCHK and its subsidiaries offer a comprehensive range of financial products and services to personal, corporate and institutional customers. BOCHK is one of the three note issuing banks and the Clearing Bank for Renminbi business in Hong Kong. In addition, the BOCHK Group (comprising BOCHK, Nanyang Commercial Bank and Chiyu Banking Corporation) and its subsidiaries have 42 branches and sub- branches in the Mainland of China to provide cross-border banking services to customers in both places.

BOC Hong Kong (Holdings) Limited, BOCHK's holding company, is listed on the main board of the Stock Exchange of Hong Kong, with stock code "2388", ADR OTC Symbol "BHKLY".