5th March 2015

Selected as the winner from nine short-listed candidates, Jamie was nominated for the award by his Customer Experience Centre team who wanted to share his story of inspiration, support, passion and vision which make him an exemplary leader.

Jamie said : "It is a real honour to receive this award and very humbling, but credit has to go to my leadership team who have helped shape and deliver our vision and our colleagues at the Customer Experience Centre in Sheffield who are delivering exceptional service to our customers every day. I would like to accept this award on their behalf."

The award recognises an individual who has demonstrated exceptional leadership and vision in the field of customer strategy, serving as an inspiration to others and entrants were judged on vision, leadership, communication and successful outcomes from the deployment of developed strategies.

Since its launch in October 2013, Carillion's Customer Experience Centre (CEC) has become a centre of excellence, supporting a growing number of clients through innovative multi-channel contact centre work and critical back office support.

Jamie has been at the heart of the CEC's success, ensuring every single person involved in Carillion's customer journey believes in his vision and understands how their role supports growth, development and success.  This has resulted in excellent customer satisfaction and employee engagement levels which ultimately benefits 135 of Carillion's key clients who are supported by the CEC. 

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