March 2015

ComOps is delighted to welcome new members to our Sales & Marketing, Consulting and Account Management teams; Caroline Falkiner, General Manager of Sales and Marketing, Davinder Sidhu, Account Manager and Roland Handel, General Manager of Professional Services.

Caroline Falkiner has over 20 years' experience in Sales and Marketing in the IT Industry with a focus on attraction, retention and growth of profitable customer relationships with Fortune 500 organisations. During this time Caroline has held a number of Senior roles within business and information technology services, including NGA Human Resources, SAS Institute, KPMG, and KAZ Group (now operates as a subsidiary of Fujitsu Australia Limited selling IT outsourcing services).

Caroline is a graduate of the Australian Institute of Company Directors, a Chartered Accountant, and holds a Bachelor of Economics from Sydney University. Caroline's main responsibility will be managing both the Sales and Marketing team's and driving business through the door.

Davinder Sidhu has recently re-joined the ComOps team as an Account Manager and will be responsible for building lasting partnerships with our customers, understanding their requirements, providing assistance and guidance in offering the best possible outcomes, as well as sharing her experience and knowledge gained throughout her career.

Davinder started out her career as a developer for Westpac where she worked with a global team that were responsible for successfully launching Australia's first Home Loan Calculator. Later joining Positive Solutions which was an exciting time as the launch of POSTAR (earliest version of E-Tivity) was being implemented. Before moving on to HCN (Primary Health Care) where she worked as CRM and Project Manager, and Towers Watson as their Quality Manager. Right from the beginning, her focus has been on facilitating the delivery of quality projects and this continues to be very important to her.

Roland Handel has joined ComOps as GM Professional Services, with responsibility for managing both the professional services team and the support team. Roland will focus on streamlining all customer impacting processes and workflows across ComOps' several brands. Roland's underlying philosophy is that "we should be regarded as a trusted advisor by all our customers."

Prior to joining ComOps, Roland has been involved in the workforce management sector for more than a decade, most recently having spent 12 months working in the Coles Business Improvement Team managing the delivery of a workforce management solution across the Liquor Business. Roland has also worked in several other WFM organisations, including a period of time in the UK and North America involved in the deployment of WFM to one of the largest retail employers in North America.

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