Discovery : Health recovers R568m in fraud savings for 2017

In 2017 Discovery Health's efforts to curb fraud in the healthcare system resulted in a significant R568m recovered on behalf of client schemes, compared to R405m in 2016,' says Discovery Health CEO, Dr Jonathan Broomberg. 'We also estimate that the 'halo' effect of these fraud-control activities, in which health professionals and others contemplating fraud desist from fraud in reaction to visible policing and action by Discovery Health, has prevented additional fraud to the value of approximately R3 billion over the past 24 months,' he adds.

Discovery Health has invested substantially in fighting the scourge of healthcare fraud. Efforts include the deployment of a specialised team of over 100 analysts and professional investigators as well as a proprietary forensic software system that uses sophisticated algorithms to analyse claims data and identify any unusual claim patterns. Invaluable tip-offs from whistle blowers also help to identify fraud.

The volume of cases reported to the forensic unit continues unabated with the trends of the top offenders, provinces and types of offences remaining relatively unchanged. Gauteng (2595), KZN (916) and the Western Cape (773) had the highest number of fraud cases reported in 2017 with the Northern Cape (5) having the least number of fraud cases reported in 2017.

Top offenders

The vast majority of healthcare providers are honest, hard-working, highly ethical people who deliver diligent care to their patients. However, analysis of forensic investigations reveals that a minority of healthcare professionals committed fraud against medical schemes, resulting in significant costs to schemes and their members. Discovery Health data also shows that General Practitioners and Pharmacies are amongst the top offenders while Paediatricians and Opthamologists had the lowest number of cases reported in 2017.

'Medical aids are not-for-profit entities, solely funded by member contributions. This means that schemes have finite resources from which to pay member claims. The burden of lost funds as a result of fraud would be significantly more serious in the absence of our rigorous approach to investigating potential fraudulent behaviour and dealing decisively with fraud when it is identified. Without this rigorous approach, fraud depletes the available pools of funds needed for healthcare treatment for members, and also drives up premiums,' explains Dr Broomberg.

Types of offences perpetrated against medical schemes

The main offence in 2017 was claims submitted for services not rendered for medicines and medical devices never supplied. A common trend in 2017 involved pharmacies supplying members of medical schemes with non-claimable items such as baby formula, nappies, cosmetics and shoes yet submitting claims for prescription medicines. In other instances, medicines or services are supplied to non-members, and are then claimed using a member's medical aid card. Sometimes pharmacies or doctors dispense generic medicines; yet claim for higher cost original medicines.

Discovery Health has also exposed doctors who admit healthy patients to hospital and submit false claims on their behalf to both their medical aid and to the member's cash-plan (a lump sum, cash pay-out that helps to pay for any shortfall in hospital fees covered). The proceeds received by the 'patient' are shared with those in the fraud syndicate.

Fraud threatens the future of healthcare

'Discovery Health has invested substantially in fighting the scourge of healthcare fraud. Although we have secured large recoveries as a result of our fraud avoidance efforts, we believe that this is only part of the story, and fraudulent activity and billing abuse most likely costs medical aid schemes several billion Rand per year. These precious funds could be used to pay for the critical healthcare needs of our medical aid members,' explains Dr Broomberg.

Alongside a host of other local medical aids and their administrators, Discovery Health is working closely with the South African Medical Association and other industry bodies to ensure zero tolerance for fraud, and to ensure that all offenders are brought to book. 'As a criminal offence, healthcare fraud not only tarnishes the good name of honest health professionals but is a grave injustice against medical aid members, driving up premiums and depriving them of benefits,' adds Broomberg.

For media related enquiries, please contact Thulaganyo Khensani Mthombeni on 011529 0091 or email Khensanimth@discovery.co.za

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About Discovery Limited

Discovery Limited is a South African-founded financial services organisation that operates in the healthcare, life assurance, short-term insurance, savings and investment products and wellness markets. Founded in 1992, Discovery was guided by a clear core purpose - to make people healthier and to enhance and protect their lives. Underpinning this core purpose is the belief that through innovation, Discovery can be a powerful market disruptor.

The company, with headquarters in Johannesburg, South Africa, has expanded its operations globally and currently serves over 5 million clients across South Africa, the United Kingdom, the United States, China, Singapore and Australia. Discovery recently partnered with Generali, a leading insurer in Europe, and has partnered with John Hancock in the US. These new partnerships will bring Discovery's shared-value business model to protection industries in Europe and the US.

Vitality, Discovery's wellness programme, is the world's largest scientific, incentive-based wellness solution for individuals and corporates. The global Vitality membership base now exceeds three million lives in five markets.

Discovery is an authorised financial services provider and trades under the code 'DSY' on the Johannesburg Securities Exchange.

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