Nov. 25--Dominion Virginia Power is reminding customers to be extra vigilant this holiday season because of possible scams.
Some scammers call and try to get customers to give out their personal information over the phone or get money by telling them they are late paying their bill and must do so over the phone, a company news release says.
The scammers threaten to disconnect service if the customer doesn't pay immediately.
Dominion wants customers who are suspicious to verify the caller's information with the company by calling 1-866-DOM-HELP . The company will never require payment over the phone or by a pre-paid debit card.
Dominion will send out notices that a customer is late paying a bill and will set up a monthly payment plan before disconnecting service.
The company also won't ask customers to pay at its offices. Instead, customers should use a nearby payment center. https://www.dom.com/residential/dominion-virginia-power/customer-service/payment-options.
Customers can pay by phone by calling BillMatrix at 1-800-573-1147. Customers won't be contacted by BillMatrix.
Suspicious callers and activity should be reported to police and Dominion.
To learn more about avoiding scams, visit www.dom.com/scams.
(c)2015 The Virginian-Pilot (Norfolk, Va.)
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