Egyptian for Mobile Services : Mobinil Continues to offer a High Standard of Customer Care After Earning Certification to the COPC (CSP) International Standards for the 4th Consecutive Year

Mobinil part of the Orange Group, has achieved re-certification to the COPC Customer Service Provider (CSP) Standard for the fourth consecutive year. The international COPC® (CSP) is considered one of the most important certificates to evaluate customer care centers' performance globally. Mobinil was among the best customer care centers granted this certificate for 2015-2016.

Mobinil achieved this certification by its continuous efforts to provide the best possible quality for customer care service by using the latest technology adopted in customer care centers, continuous supervision of its customer care service quality while utilizing and developing its human resources in the best way to meet customers' demands.

COPC Inc. is a global leader that provides consulting, training and certification to help companies increase performance in operations that support the customer experience. Founded in 1996, COPC Inc. developed the COPC® Family of Standards, and has conducted over 1,600 operational assessments in more than 70 countries.

On this occasion, Mr. Magdy Gabra VP Customer Service Mobinil stated 'This certificate confirms successful implementation of Mobinil's customer focused strategy. This is also a reward for our ongoing enhancements targeting to meet growing customer expectation and industry evolution. It comes with our intensive efforts in monitoring quality of service and optimal use of resources and technology'.

About COPC Inc.

COPC Inc. is an innovative global leader that empowers organizations to manage complex customer journeys. With a focus on driving improvement, the company provides consulting, training and certification for operations that support the customer experience. Founded in 1996, COPC Inc. began by developing the COPC® Family of Standards and helping call centers increase their performance. Today the company works with hundreds of leading brands worldwide to optimize key customer touch points and deliver a seamless experience across channels. COPC Inc. is privately held with headquarters in Winter Park, Florida, U.S., and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. For more information, please visit www.copc.com