JUMA TECHNOLOGY CORP. 
By The increased adoption rate of VoIP and converged networking has created architectures that demand a deeper level of modeling technology assets to the business functions they support. Nectar/CMP is a proprietary platform that was developed by a team of top-level talent to fill the void in today's marketplace for affordable, advanced network management that is focused on converged networks.
The solution unifies separate management disciplines spanning voice, data, security, and applications, among others; providing a unified view of the systems that support business applications and processes. Nectar/CMP is custom tailored and maintained for each client to provide visibility of overall system health, accelerate fault isolation and lower mean time to repair The platform boasts a dashboard interface for an intuitive view, along with a business process correlation system, 24/7 remote monitoring and alarming, release upgrades, patch management, application topology, event integration, fault isolation analysis services and help desk support.
"Point tools that were historically deployed to address specific management issues within an overall network have become outdated," said Edmond Baydian, Chief Services Officer for Nectar. "Today's network infrastructures are far more complex, while most internal IT departments are under-staffed and under-budgeted. From our years of experience in converged networking, we recognized an enormous void in the marketplace and we set out to fill that void," continued Baydian. "Nectar/CMP was developed from the ground-up to give organizations of all sizes the ability to easily and cost-effectively monitor and manage their voice, data, video, trunking and security resources using a single platform."
"Every IT Director that has seen our platform immediately recognizes the
enormous value that this service offers," said
Nectar/CMP Supports Fidelis Care
Fidelis Care, a managed healthcare provider, is one of New York State's largest government programs-based health plans with over 340,000 members. The company maintains four geographically disparate contact centers to support its membership and outreach campaigns.
Fidelis has been utilizing Nectar/CMP for nearly a year as part of the
company's limited release program.
"Nectar/CMP has completely changed how our IT department operates. The platform is a phenomenal resource that has truly helped us managed our business operations," said Crane. "Nectar/CMP provides us with a unified view of all our systems from multiple vantage points. We can now easily monitor all of our system components in real-time and provide our outsourced partners with access to the very same data." continued Crane. "With the business impact view, we know immediately if the service impair is affecting my day to day operations."
Crane also lauded the platform's trunk utilization data reporting feature, saying it has saved his team a tremendous amount of time. The Nectar/CMP eliminates the need to pull trunk information from the switch and coordinate with additional information from various sources. The platform provides real-time trunk utilization, historic statistics and on-demand reporting, which Crane said gives him valuable information to eliminate the cost of over trunking and better plan for capacity.
The notification system enables the Fidelis internal IT team and the company's sub-contractors to receive real-time alerts that not only notify, but also articulate the issue and business impact.
"Typical alerts just tell you that something is wrong. With Nectar/CMP, I now receive information to my blackberry that actually tells me what's happening and what part of my business is being affected. I know in an instant if I have to get up and leave a meeting or if the alert was triggered from a redundant system with failover, which means there's an issue but everything is still working just fine."
"At the end of the day, this resource is saving our company valuable time and money while enabling my department to operate so much more efficiently," concluded Crane.
Features that Differentiate Nectar/CMP
-- Maps network and system components to business functions and user
groups in real-time.
-- Establishes a correlation system to facilitate assessment of not only
overall system health, but the operation and availability of each
component contributing to business services; giving first responders
information specifically relating to how a system issue is affecting
real-life business processes.
-- Filters and suppresses alerts known as "noise" while furnishing service
level indicators signifying different levels of system availability and
functionality.
-- Maintains intelligence to distinguish if an alarm represents an
isolated problem or carries a broader affect.
-- Provides live event and performance data feeds as well as historical
information in combined viewing portals.
Benefits to Customers
-- Eliminate upfront capital investment associated with traditional
network management frameworks and professional services
-- Overcome support concerns during phases of rapid growth
-- Increase engineering talent at a fraction of the cost of hiring new
convergence oriented engineers
-- Enable internal staff to service core business users
-- Augment current staff with experts that are hard to find or maintain
-- Specialized software maps technical assets into business processes,
speeding resolution and improving end-user experiences.
About Nectar
Nectar Services Corp. (www.nectarcorp.com), formally AGN Networks, is an IP communications and management services provider that preserves customer investments in existing telecommunications systems while transitioning to VoIP. Nectar, a subsidiary of Juma Technology Corp. (OTC Bulletin Board: JUMT), provides Enterprise Session Management (ESM), Hosted Telephony Services (HTS) and a Converged Management Platform (CMP). Nectar's innovative solutions deliver significant cost savings, inherent business continuity, intelligent call-routing and the centralization of both applications and management.
SOURCE Nectar Services Corp.
