Prudential : Environmental, Social and Governance Report 2016

HK Stock Code: 2378

Environmental, Social‌‌‌‌‌‌‌‌‌‌‌‌

and Governance Report 2016

Prudential plc

Contents‌

Foreword by Mike Wells,

Group Chief Executive 1

About Prudential 2

About this report 4

How we engage with

our stakeholders 5

Business integrity 6

Meeting customers' needs 8

Environmental performance 11

Responsible investment 14

Our supply chains 16

Technology 18

Valuing our people 21

Supporting our communities 24

Foreword

Prudential exists to take the risk out of people's lives.

By offering financial protection against adverse events and providing opportunities to save and then turn those savings into secure retirement income, we help remove the uncertainty from some of the biggest decisions our customers face.

While serving our customers is at the centre of our business, we approach all of our stakeholders with the same sense of responsibility and commitment. From our investors, suppliers and employees to the wider communities in which we operate, we work with a clear, positive purpose.

This report summarises our environmental, social and governance performance over 2016 and shows how that approach is applied and its outcomes for all our stakeholders. It demonstrates how, across many different areas including our products, our technology, the environment and our communities, Prudential is a sustainable business with a positive impact.

I hope you find the report useful and informative.

Mike Wells

Group Chief Executive Prudential plc

www.prudential.co.uk Environmental, Social and Governance Report 2016 Prudential plc 1

About Prudential

Prudential plc is an international financial services group serving around 24 million life customers and with £599 billion of assets under management. The Group has operations in Asia, the US, the UK, Europe and Africa, and has primary listings on stock exchanges in London and

Hong Kong, with secondary listings in Singapore and New York.

Prudential provides long-term savings and protection products, retirement income solutions and asset management to customers in markets on four continents, enabling them to look

to the future with confidence.

We were founded in London in 1848 on the principles of integrity, security and prudence, and we still adhere to those values today. Through our innovative products and strong distribution networks, we meet the growing needs of customers in different parts of the world. By helping to build better lives and stronger communities and to fuel the growth cycle, we create long-term value for both our customers and our shareholders.

In Asia, there is a growing and increasingly affluent middle class that is largely uninsured and has significant and growing needs for protecting its health and managing its wealth. We create and distribute products to meet those needs.

In the US, the baby boomer generation is moving into retirement, and will continue to do so at the rate of 10,000 people per day for the next 20 years. We provide retirement products and income strategies aimed at meeting their needs.

In the UK, which has an ageing population that has not saved enough for the future, there is an increasing demand for savings products and retirement income solutions. Our UK businesses offer products that meet that demand.

United States

Prudential's USoperation, Jackson National Life Insurance Company, provides retirement productsandincomestrategies aimedatthe 75 million babyboomersinthe US. Jackson's pursuitofexcellence inproduct

innovation anddistinctive distribution capabilities have helpeditforgeasolid reputation formeetingtheneedsof customers.

Africa

We now have operations in four African countries - Ghana, Kenya, Uganda and Zambia - offering more than two million new customers access to the benefits that the Group provides.