Royal Bank of Scotland : Ulster Bank ‘signs on’ with new service for deaf customers

The new service, available to support telephone and branch banking, makes it possible for a customer to communicate with people at Ulster Bank with the help of a video-link to an interpreter.

After downloading the SignVideo plug-in or app, deaf British Sign Language customers will be able to communicate with an advisor using their computer, tablet or smartphone via a secure video call. This call provides them with the services of a British Sign Language interpreter, who acts as a third-party to facilitate real-time conversations between the customer and the Ulster Bank contact centre, or a member of staff during a branch appointment.

There are approximately 300,000 people in Northern Ireland who are deaf or who have some form of hearing loss - 1 in 6 of the population.*

Sean Murphy, Managing Director, Personal Banking at Ulster Bank, said: 'We believe that this will provide meaningful help for our deaf customers, and we're proud to respond to their needs. Through initiatives like this, as well as Dementia Friendly accreditation for over 100 staff, and a Community Banker for face-to-face rural banking needs, we're building and improving services in a way that really matters for our customers, and how they now choose to do their banking.'

Roisin McGonagle, Online Today Officer are Action on Hearing Loss, said, 'We are pleased that the Ulster Bank has taken this step towards making their services more accessible to sign language users. Equal access to information on financial matters, and all other aspects of daily life, is vital for people who use sign language as their first language. Service providers can book registered sign language interpreters to assist in meetings with customers through Action on Hearing Loss.'

*Source: Action on Hearing Loss

Disclaimer

This information is for media use only and is not a financial promotion.

• SignVideo is available Monday to Friday, 8am to 6pm. You'll need to have a computer or device with one of the following operating systems:iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
• IE 9-11 or Firefox (for Windows), Safari for Mac
• Bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended)
• The first time you use SignVideo, you'll be asked to install technology called a plug-in on your computer or to download the SignVideo app if you're using a tablet or smartphone. It will help with the video quality and make sure your calls are secure. You only need to do this once.

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