outlines the terms in the glossary
Aug '15 24

24 August 2015 - 09:00 CEST

From next September a new version of the online services will be available. The page has been designed according to the requirements collected through customer satisfaction surveys conducted among users.

Applications are grouped by process:

GAS LINING
BALANCE
CAPACITY
BILLING
PLANNING
VIRTUAL TRADING POINT ("PUNTO DI SCAMBIO VIRTUALE" or "PSV")
CUSTOMER SERVICE


Each process features most popular link thus each user is directed in an immediate way towards the activity of interest.

Documents, media and contacts and FAQs have been matched to individual processes. Applications will not change, likewise registration and login settings already set by users.

As first stage of a progressive review of content, the reorganization of the area follows most advanced user experience practices. Not only a result of an internal debate, the work was done accordingly with users' requests , aiming at improving offered services.

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