Sunrise Communications : Customer Service receives multiple awards

'Our strategy is simple: We focus on offering the best network quality, innovative products and services, and outstanding customer service. After having our mobile network recognized as the very best by a number of renowned tests, we now have the honor of accepting the 'test winner' distinction for our customer service as well. This shows that we are on the right track with our customer-focused quality strategy, especially with service, and confirms that we are the leading challenger in the Swiss market,' says Françoise Clemes, Chief Service Officer for Sunrise, about the award.

In the BILANZ Telecom Rating 2017, the largest annual customer survey in the Swiss telecommunications market, Sunrise Customer Service achieved either first place, or a top-three ranking, in the 'Support' category for virtually all services for private customers: mobile communications, Internet service provider, TV, and landline calling.

The Broadband Hotline Test, carried out by connect, Europe's leading telecommunications industry magazine, additionally confirms Sunrise's strong customer service performance.

Along with the shortest wait times, Sunrise Customer Service received high scores for the friendliness of its Customer Service employees and the quality of the information they provide. This includes personalized advice on rates, which helps customers achieve their full savings potential, and help with device and software optimization.

The test report states that the Sunrise Customer Service team does an 'exemplary' job, with the combination of competence and warmth displayed by its Customer Service group a key factor in its 'test winner' rating.

For more information, please click on connect Broadband Hotline Test.

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*13 test participants, two test winners in Switzerland