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Spark New Zealand : Consumers better off with fibre broadband network changes

06/09/2015 | 10:08am US/Eastern

Changes to New Zealand’s Ultrafast Fibre Broadband (UFB) network will overcome problems for consumers connecting to the network, according to telco and communications provider Spark. Responding to the New Zealand government’s move to follow recommendations for speeding up installs, Spark, the former Telecom New Zealand says that currently users simply give up on the consenting process “when the hassle becomes too much”.

“This is a difficult technical issue and Minister Adams should be congratulated for helping to get fibre uptake moving,” says Spark New Zealand General Manager Product and Service Delivery Lindsay Cowley.

“Spark New Zealand is fully supportive of the Government’s UFB programme and any moves to help speed up and simplify the processes for connecting our customers to the fibre network.

“The proposed changes would make it easier for thousands of New Zealanders to easily connect to ultra-fast fibre broadband. Our analysis shows that approximately 1-in-8 customers has to go through a consent process to connect to fibre and many simply give up when the hassle becomes too much.”

Cowley says Spark is concerned that connections are taking too long, costs can escalate and drop-off rates can double when a customer has to go through the consenting process. “The move toward allowing a more permissive consenting regime in cases of right-of-ways and multi-unit-dwellings is a pragmatic solution to this problem”.

“Unfortunately we’re currently faced with instances where people want to sign up for fibre, but can’t do so because of problems getting what should be relatively straight-forward agreements to install the cable. Given the enormous task of building the new fibre network and getting people to move on from their copper connection, the consent process for connecting should really be as easy as possible.”

According to Cowley, Spark is investing in the kind of things that get people to fibre, such as Lightbox internet TV, the ability to deliver HD, cloud computing for business and smart living solutions.

“Fibre is extremely important to our country’s future. That’s why it should be as easy as possible for our customers to connect.”


(c) 2015 NEWVISION. ALL RIGHTS RESERVED. Provided by SyndiGate Media Inc. (Syndigate.info)., source Middle East & North African Newspapers

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