Vectren Corp : Vectren Indiana extends call center hours in October, encourages customers to sign up for assistance

Vectren Corporation

One Vectren Square

Evansville, IN 47708

October 07, 2013

Media contact: Natalie Hedde, 812-491-5105 or nhedde@vectren.com

Evansville, Ind. - In preparation for the upcoming heating season, Vectren Energy Delivery (Vectren) is extending its call center support hours for the month of October. October is traditionally a very active month for natural gas customers who are preparing for colder temperatures by reconnecting gas service or inquiring about energy assistance programs. Currently, customers can call 1-800-227-1376 and speak to a customer service specialist Monday through Friday from 7 a.m. to 7 p.m. In addition to the regular service hours, customer service specialists will be available Saturdays in October from 8 a.m. until noon. This year, customers also have the option of utilizing live web chat for customer service assistance.
"It is important to increase our flexibility during this busy season," said Doug Petitt, Vectren's vice president of information technology and customer service. "As we prepare to enter the heating season,
we often see higher than normal call volumes during regular business hours and are offering the seasonal
Saturday hours as a benefit to our customers."
Additionally, income-qualified Indiana customers are encouraged to call 1-800-872-0371 to locate their nearest community action agency and apply for financial assistance through the state's Energy Assistance Program (EAP). To qualify, the customer's gross household income must be at or below 150 percent of the federal poverty level, which would be about $35,000 for a family of four. All eligible natural gas customers who enroll in the state's EAP through local community action agencies will automatically be enrolled in the Universal Service Program, (USP) which provides additional gas bill reductions from December through May.
Customers are also encouraged to apply for all residential weatherization programs. Customers who are at or below 200 percent of the federal poverty guidelines, which would be about $47,000 for a family of four, may qualify for these weatherization programs. Community action agencies will begin taking applications for all energy assistance programs on Nov. 1. Energizing Indiana also has an income- qualified weatherization program for those at or below 200 percent of the federal poverty guidelines. Contact Energizing Indiana at 1-888-446-7750 or visit www.energizingindiana.comto apply or learn more.
For more information or to access Vectren's self-service options, including billing and payment options, rebates on energy efficient appliances, energy conservation tips and account information, visit www.vectren.com.

Vectren Corporation (NYSE: VVC) is an energy holding company headquartered in Evansville, Ind. Vectren's energy delivery subsidiaries provide gas and/or electricity to more than 1 million customers in
adjoining service territories that cover nearly two-thirds of Indiana and west central Ohio. Vectren's nonutility subsidiaries and affiliates currently offer energy-related products and services to customers
throughout the U.S. These include infrastructure services, energy services, coal mining and energy
marketing. To learn more about Vectren, visit www.vectren.com.
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