Zon Optimus SGPS : 18-07-17 - NOS launches Contact Center solution with an "as a service" model

PRESS RELEASE

18 / 07 / 2017

The new offer, called "Contact Center aaS", is the result of an exclusive partnership with GoContact and makes a valuable addition to the portfolio of the NOS Comunicações corporate products.

This new solution takes on the form of "SaaS" (Cloud-based) and is Omni Channel, or, in other words, provides the customer with an integrated view among possible sales channels without needing to make a big initial investment, but also has the flexibility to grow and keep up with the changing demands of the company, and includes automatic upgrades. These features mark it out from the main market players, given its outstanding capability to be customized in order to be tailored quickly to the specific needs of each business.

To be noted is the fact that GoContact was this year awarded the NOS Innovation Prize in the category "Small and Medium Sized Enterprises", which was selected following a market survey.

According to Manuel Ramalho Eanes, Board Director of NOS, "this exclusive partnership now agreed with GoContact will enable NOS' portfolio of corporate products and services to be strengthened and create a new complementary business, based on our infrastructure. It also constitutes a healthy example of NOS' eco-system of partnerships and innovation synergies in action".

For Rui Marques, CEO of GoContact "this partnership is part of the strategy that GoContact has developed over the last few months for the Portuguese and international markets, which aims at broadening our commercial effort through partnerships linked to Telcos. NOS, in view of its positioning in relation to SMEs and its focus on cloud solutions using SaaS models, is the ideal partner in Portugal for the strategy defined by GoContact."

About the "Contact Center aaS" Solution

This is a professional Omni-channel solution for dealing with inbound contacts and for carrying out outbound campaigns. It is provided as a "cloud as a service" model, using the NOS infrastructure, and can be adapted to the needs of companies, by easily sizing the number of operators and queues appropriately.

Direção de Comunicação Corporativa & Sustentabilidade

Edifício Campo Grande,

Rua Ator António Silva, 9, Piso 6, Lisboa

T 217 824 700 | comunicação.corporativa@nos.pt | www.nos.pt

The partnership between Go Contact and NOS allows an integrated offer with a 360º solution, lodged on the NOS data center, and complements the portfolio of NOS services, ranging from connectivity, ip centrex convergent solutions and mobile voice or special numbers.

This offer maximizes an effective costs synergy, increasing efficiency in terms of operation, integration and troubleshooting, and which, by being "multi-tenant", gives the customer the guarantee of product evolution with the resulting associated economies of scale.

GoContact, a Portuguese company with two development centers located in Lisbon and Aveiro, has developed a competitive and differentiated Contact Center platform solution. In Portugal, GoContact works with 80 companies in a wide range of sectors, and is in the process of expanding internationally in Spain, the UK, Poland and Brazil. GoContact answers the needs of dozens of customers of different sizes and levels of complexity, ranging from 2 to 1,000 employees. At present, it has benchmark customers in transport, retail, insurance and banking, healthcare, and government, among others.

The Contact Center solution developed is disruptive, including the consultancy process that it supplies to all of its customers.

https://www.gocontact.pt/

NOS is the biggest communications and entertainment group in Portugal. It offers latest generation fixed and mobile phone, television, Internet, voice and data solutions for all market segments. It is leader in Pay TV, new generation broad band services and in cinema exhibition and distribution in Portugal. In the business segment, it has positioned itself as a sustainable alternative in the Corporate and Mass Business segments, offering a broad portfolio of products and services with tailor made solutions for every sector and businesses of different sizes, complementing its offer with ICT and Cloud services. NOS is part of the main Portuguese stock exchange index (PSI-20), and has more than 4.4 million mobile phone, 1.6 million television, 1.7 million fixed telephone and 1.2 million fixed broad band Internet customers.

http://www.nos.pt/institucional

Direção de Comunicação Corporativa & Sustentabilidade

Edifício Campo Grande,

Rua Ator António Silva, 9, Piso 6, Lisboa

T 217 824 700 | comunicação.corporativa@nos.pt | www.nos.pt

BA&N

João Santos Pereira jsp@ban.pt

T 937 612 332