You should read the following discussion of our results of operations and financial condition in conjunction with the "Risk Factors" included in Part I, Item 1A and our Consolidated Financial Statements and related Notes thereto included in Part II, Item 8 of this Annual Report on Form 10-K. See also the discussion of "Forward-Looking Statements" immediately preceding Part I of this Annual Report on Form 10-K. Overview As reflected under the section "Results of Operations" in this Item 7, the decline in total revenues for 2021 compared to 2020 was primarily related to the impact of the coronavirus pandemic on the vehicle parts supply chain, vehicle sales, the overall demand from our customers for our leads and clicks products and the loss of one of our major manufacturing customers. We have worked to shift our strategy and to adapt to the changing market conditions within the automotive industry, by increasing our focus to our core Leads, clicks and email products and services and away from non-core products and services, such as third-party product offerings. This shift also negatively impacted total revenues for 2021. Generally lower retail Leads sales levels resulting from attrition in our retail dealer network that occurred in the second half of 2020 further contributed to lower total revenues during the year endedDecember 31, 2021 . The addition of used vehicle sales revenue as a result of the CarZeus Purchase Transaction effective as ofAugust 1, 2021 partially offset the revenue declines in our core business. As a result of the continued impact of the coronavirus pandemic on the supply chain for new vehicle inventory and sales, we have continued to intentionally operate at lower levels of media spend to match projected industry selling rates. We expect that in 2022, dealers and consumers alike will continue to contend with broader macroeconomic uncertainty, including uncertainties created by high inflation rates andRussia's recent invasion ofUkraine . Our objective is to provide the appropriate mix of high-quality Leads and click traffic to our customers by staying aligned with automotive supply and demand dynamics. Finally, the disruption from theJanuary 2020 malware attack on the Company's systems also negatively impacted total revenues in 2020. InMarch 2021 , we received an approximate$0.3 million insurance reimbursement related to theJanuary 2020 malware attack, which is partially included in other income during the year endedDecember 31, 2021 . As we continue to work with our traffic suppliers to optimize our search engine marketing ("SEM") methodologies and further grow our high-quality traffic streams, we are also investing in and testing new traffic acquisition strategies and enhanced mobile consumer experiences. Further, we continue to invest in our pay-per-click approach to improve the consumer experience of that product. With a more efficient traffic acquisition model emerging, our plan for 2022 and beyond is to grow audience, improve conversion, improve Leads and clicks delivery rates, expand distribution, and increase retail Dealer Leads and clicks budget capacity. We believe that this focus, along with plans to develop or integrate new, innovative products and re-platforming existing experiences will create a more efficient process for how active vehicle shoppers with a vehicle in mind can be matched with sellers that can meet the shoppers' needs, which will create opportunities for improved quality of delivery and strengthen our position for revenue growth. -27-
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Our lead and click generation products have historically operated with limited visibility regarding future performance due to short sales cycles and a high rate of customer churn as customers are able to join and leave our platform with limited notice. Our advertising business is also subject to seasonal trends, with the first quarter of the calendar year typically showing sequential decline versus the fourth quarter. These factors have historically contributed to volatility in our revenues, cost of revenues, gross profit, and gross profit margin. These trends were apparent through 2021 and we anticipate they will continue into 2022 and beyond. To maximize our growth potential as a more involved matchmaker, we believe that we must continue to optimize our platform and products to facilitate more comprehensive matches between vehicle shoppers and vehicle sellers who can meet these shoppers' needs. These investments began with improvements to shop.car.com and continued throughout 2021, spanning similar improvements to our additional properties, as well as our strategic relationship with CreditIQ and the CarZeus Purchase Transaction. We have also made progress with layering additional retail-ready components into our platform. At the beginning ofJune 2021 , we announced our new strategic relationship with CreditIQ, an automotive retailing-focused software and service company that enables dealers to provide seamless digital retail experiences to consumers. This relationship allows shoppers using our search funnel to calculate car payments on a vehicle of interest, which streamlines the car buying process for both buyers and sellers. Features like these not only enhance our platform's user experience, but also enable us to create more tailored profiles of the buyers using our sites to understand what kind of shopping experience they're seeking. We plan to expand both this base and the offerings of our platform even further as a result of the CarZeus Purchase Transaction, which we believe positions us to participate more meaningfully in the used vehicle acquisition and sales market by providing us the opportunity to purchase used vehicles directly from consumers and resell them primarily through wholesale auctions, forming an additional method of monetization along the vehicle purchase transaction in addition to our existing consumer offerings. We believe this acquisition will also allow us to increase our total addressable market by expanding our presence in the used vehicle market, while giving us the opportunity to enhance the offerings and usefulness of our digital marketing and lead acquisition expertise. We plan to use our traffic acquisition capabilities and operational efficiency to drive growth, improve financial performance and build scalable operating processes to enhance performance within theSan Antonio ,Austin andHouston, Texas markets. With this foundation in place, we plan to prepare the business for broader geographic expansion over time. Although we are not able to provide any specific guidance regarding our full year 2022 future business, results of operations, financial condition, earnings per share, cash flow or the trading price of our stock (individually and collectively referred to as the Company's "financial performance") with detail or accuracy, many industry analysts have forecast modest improvement in the new vehicle unit sales seasonally adjusted annual rate from 14.9 million units in 2021 to a range of 15.2-16.0 million units in 2022, or 1-7% growth. New vehicle sales levels are expected to continue to be challenged until new vehicle inventories normalize. In early 2020 and continuing as of the date of this Annual Report on Form 10-K, the outbreak of coronavirus and emerging variants has led to quarantines, mask mandates, vaccination requirements and stay-at-home/work-from-home orders in a number of countries, states, cities and regions and the closure or limited or restricted access to public and private offices, businesses and facilities, causing widespread disruptions to travel, economic activity, supply chains and financial markets. The continuing effects of the coronavirus pandemic has led our Manufacturer and Dealer customers to experience disruptions in the supply of vehicle and parts inventories, and in the overall health, safety and availability of their labor force. Manufacturers have also shut down assembly plants, adversely impacting inventories of new vehicles. Volatility in the financial markets, concerns about exposure to the virus, governmental quarantines, mask mandates, vaccination requirements, stay-at-home/work-from-home orders, business closures and employment furloughs and layoffs have also impacted consumer confidence and spending. Lower consumer confidence may continue even after quarantines, mask mandates, vaccination requirements, stay-at-home/work-from-home orders and business closures have ended. These disruptions have impacted the willingness or desire of our customers to acquire vehicle Leads or other digital marketing services from us. We are also experiencing direct disruptions in our operations due to the overall health and safety of, and concerns for, our labor force and as a result of governmental "social distancing" programs, quarantines, mask mandates, vaccination requirements and stay-at-home/work-from-home orders, leading us to reduce/restrict access to our offices and allowing employees to work remotely from their homes. In addition to the continued impact of the coronavirus pandemic on supply chains and vehicle inventories and sales, Manufacturers have also experienced significant disruption in the supply of semiconductor chips required for new vehicles due to a worldwide shortage of these chips. As a result, the ability of Manufacturers to maintain regular production output of certain vehicles, and the corresponding reduction in available new vehicle inventories, have adversely impacted vehicle sales. Further disrupting the automotive industry and the number of vehicles available for sale or lease are disruptions in the supply of other components used in vehicle manufacturing. -28-
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We are unable to predict the continuing extent, duration and impact of the supply chain disruptions on the automotive industry in general, and on our business and operations specifically. The spread of coronavirus variants and governmental responses thereto may prolong or increase the negative impacts of the pandemic. Vehicle sales have declined, and we continue to experience cancellations or suspensions of purchases of Leads and other digital marketing services by our customers, which could continue to materially and adversely affect our financial performance. In light of the continuing impact of the pandemic and supply chain disruptions, we have continued taking steps to reduce our overall Lead and click generation efforts and corresponding costs to better align our volumes with industry demand and consumer intent and ability to purchase or lease vehicles. We will continue to evaluate these and other cost reduction measures, and explore all options available to us, in order to minimize the impact of these events on us. Segment Information As a result of the CarZeus Purchase Transaction onJuly 31, 2021 , the Company has determined that it now operates in two reportable segments: Automotive digital marketing and used vehicle acquisition and resale through the Company's Tradein Expert subsidiary. The automotive digital marketing segment consists of all aspects related to automotive digital marketing, whereas the used vehicle acquisition and resale segment consists solely of the used vehicle acquisition and wholesale reselling business. Operating Metrics We evaluate several key operating metrics, or key performance indicators, that we believe are instrumental to understanding the direction of our business, including Lead traffic, volume, retail dealer count and Lead capacity; click traffic and click volume, vehicles purchased and sold, sales price per vehicle, cost per vehicle and gross profit per vehicle. Lead Traffic and Volume. Lead traffic is the number of consumers who visited our entire portfolio of owned Lead websites during the applicable review period. Lead traffic represents the total opportunity of potential Internally and Non-Internally generated Lead revenue, as it represents the prospective consumer engaging with our experiences. Lead volume means the total new and used vehicle Leads invoiced to retail and wholesale customers for the applicable review period. Lead volume directly translates to Lead revenue, as we bill our clients for the Lead volume we deliver to them. Although we are not able at this time to disclose any guidance as to 2022 Lead traffic or Lead volume with any detail or accuracy, we do anticipate some typical level of volatility in our Lead traffic and Lead volume, and we anticipate that our Lead sourcing mix between Internally Generated Leads and Non-Internally Generated Leads will vary as we balance quality and quantity of our core Lead product. We are also balancing the gross margin economic characteristics of Internally Generated Leads and Non-Internally Generated Leads. Retail Dealer Count and Capacity. Retail dealer count means the number of franchised dealers contracted for delivery of retail new vehicle Leads plus the number of vehicle dealers (franchised or independent) contracted for delivery of retail used vehicle Leads. Retail dealer count growth enables more opportunity to create a match between Lead volume and retail dealer inventory, and ultimately translates into retail Dealer Lead capacity. Retail Dealer Lead capacity is the sum of the number of new and used vehicle Leads contracted for by new or used retail vehicle Dealers that the Dealers wish to receive each month (i.e., "targets") during the applicable review period. Retail capacity represents the total available opportunity to monetize Lead volume within the Retail Dealer channel. We believe that we need to refine our distribution channel effectiveness and improve our relationships with the top 150 dealer groups inthe United States . We expect some volatility in both dealer count and lead capacity during 2022 as we continue to evolve our engagement model for both retail dealers and the top 150 dealer groups. Click Traffic and Volume. Click traffic is the total number of visits to Company-owned click referral websites during the applicable review period. Click traffic encompasses the total opportunity of potential Internally and Non-Internally generated click revenue, as it represents the prospective consumer engaging with our experiences. Click volume is the number of times consumers clicked on advertisements on the Company's click referral websites during the applicable review period. Click volume directly translates to click revenue, as we bill our clients for the click volume we deliver to them. We anticipate click volume and ultimately click monetization will be impacted by overall customer mix between non-endemic (i.e., non-automotive) advertisers and endemic (i.e., automotive) advertisers. We intend to continue to focus on shifting this mix towards endemic (i.e., automotive) advertisers in order to create the right match for our click volume and overall monetization opportunities. While we are taking steps in this direction, this is an area of focus in order to get performance back to an optimized level. -29-
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Lead Quality. Our business, results of operations and financial condition are impacted by the volume and quality of our Leads. We measure Lead quality by the conversion of Leads to actual vehicle sales, which we refer to as the "buy rate." Buy rate is the percentage of Leads delivered to our customers that resulted in a vehicle purchase within ninety days of the date of the Lead submission. High-quality Leads delivered to the right customer will have a higher buy rate than lower quality or unmatched Leads. We rely on detailed feedback from Dealers and from Manufacturers and other wholesale customers to confirm the performance of our Leads. Our Manufacturer and other wholesale customers each compare the Leads we deliver to them against vehicle sales and provide us with information about those vehicle purchases related to the consumer leads submitted through our experiences. We also obtain vehicle registration data from a third-party provider to conduct our own internal review of buy rate and Lead quality. Used Vehicle Acquisition & Resale Metrics. Vehicles purchased is the number of vehicles acquired during a period that are available for resale. Vehicles sold is the number of vehicles resold at auctions or direct to Dealers. The sales price per vehicle is the amount the auction participant or dealer has paid to acquire each vehicle. The cost per vehicle is the amount we paid to acquire each vehicle plus any reconditioning or auction fees. Gross profit per vehicle is the difference between the sales price per vehicle and the cost per vehicle. Results of Operations
Fiscal Year 2021 Compared to Fiscal year 2020
The following table sets forth our results of operations as a percentage of
total revenues for the years ended
Years Ended December 31, 2021 2020 Revenues: Lead generation 72.8 % 79.8 % Digital advertising 19.8 20.2 Used vehicle sales 7.4 0.0 Total revenues 100.0 100.0 Cost of revenues - lead generation and digital advertising 64.7 69.1 Cost of revenues - used vehicle sales 6.9 - Gross profit 28.4 30.9 Operating expenses: Sales and marketing 12.8 10.7 Technology support 7.9 8.6 General and administrative 15.8 16.6 Depreciation and amortization 0.9 2.2 Total operating expenses 37.4 38.1 Operating loss (9.0 ) (7.2 ) Interest and other income, net 1.1 (1.7 ) Loss before income tax provision (7.9 ) (8.9 ) Income tax provision (benefit) - - Net loss (7.9 )% (8.9 )% Revenues by groups of similar services and gross profits are as follows (dollars in thousands): Years Ended December 31, 2021 2020 $ Change % Change Revenues: Lead generation$ 52,117 $ 61,129 $ (9,012 ) (15 )% Digital advertising 14,142 15,441 (1,299 ) (8 ) Used vehicle sales 5,326 - 5,326 N/A Total revenues 71,585 76,570 (4,985 ) (7 ) Cost of revenues - lead generation and digital advertising 46,300 52,890 (6,590 ) (12 ) Cost of revenues - used vehicle wholesale 4,954 - 4,954 N/A Gross profit$ 20,331 $ 23,680 $ (3,349 ) (14 )% -30-
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Lead Generation. Lead generation revenues decreased$9.0 million or 15% in 2021 compared to 2020. The decrease in Lead generation revenues was primarily the result of a decrease in the volume of automotive leads delivered to Manufacturers and other wholesale customers. Further contributing to this decrease is the early termination of the new vehicle leads program by one of our Manufacturer customers during the second half of 2021, which was partially offset by a$0.5 million payment made for the early termination of this Manufacturer. Digital advertising. Digital advertising revenue decreased$1.3 million or 8% in 2021 compared to 2020. The decrease was primarily the result of a decrease in click revenue from an overall decrease in click volume year over year. The continued impact of the coronavirus pandemic and our internal decision to reduce overall click generation efforts to better align with industry demand led to the decrease in click volume. Used vehicle sales. As a result of the CarZeus Purchase Transaction that was effective onAugust 1, 2021 , the Company recorded used vehicle sales of$5.3 million in 2021. The Company had no used vehicle sales in 2020. Cost of Revenues - lead generation and digital advertising. Cost of revenues consists of purchase request and traffic acquisition costs and other costs of revenues. Purchase request and traffic acquisition costs consist of payments made to our third-party purchase request providers, including internet portals and online automotive information providers. Other cost of revenues consists of SEM and fees paid to third parties for data and content, including search engine optimization activity, included on our websites; connectivity costs; development costs related to our websites; technology license fees; server equipment depreciation; and technology amortization directly related to our Websites. The$6.6 million or 12% decrease in cost of revenues in 2021 compared to 2020 was primarily from a reduction in revenue, decreased SEM, purchase request and traffic acquisition costs.
Cost of revenues - used vehicles. As a result of the CarZeus Purchase
Transaction that was effective on
Gross Profit. Gross profit decreased$3.3 million , or 14%, compared to 2020 due to reductions in Lead traffic and Lead volume. Further contributing to this decrease was the early termination of the new vehicle Leads program by one of our Manufacturer customers during the second half of 2021, which was partially offset by a$0.5 million payment made for the early termination of this Manufacturer.
Operating expenses, interest and other income and income tax provision were as follows (dollars in thousands):
Years Ended December 31, 2021 2020 $ Change % Change Operating expenses: Sales and marketing$ 9,170 $ 8,201 $ 969 12 % Technology support 5,649 6,574 (925 ) (14 ) General and administrative 11,324 12,718 (1,394 ) (11 ) Depreciation and amortization 653 1,711 (1,058 ) (62 ) Total operating expenses$ 26,796 $ 29,204 $ (2,408 ) (8 )% Interest and other (expense) income, net$ 807 $ (1,286 ) $ 2,093 N/A Income tax provision $ -$ 10 $ (10 ) (100 )% Sales and Marketing. Sales and marketing expense includes costs for developing our brand, personnel costs, and other costs associated with retail Dealer and Manufacturer sales, website advertising and Dealer support. Sales and marketing expense for the year endedDecember 31, 2021 , increased$1.0 million , or 12%, compared to the 2020 period, primarily from an increase in headcount related to the CarZeus Purchase Transaction coupled with an increase in marketing expenses. -31-
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Technology Support. Technology support includes compensation, benefits, software licenses and other direct costs incurred by us to enhance, manage, maintain, support, monitor and operate our websites and related technologies, and to operate our internal technology infrastructure. Technology support expense for the year endedDecember 31, 2021 , decreased$0.9 million , or 14%, compared to the year endedDecember 31, 2020 . The change was due primarily to a reduction in consulting and headcount related expenses. General and Administrative. General and administrative expense consists of certain executive, financial, human resources, legal and facilities personnel expenses, public company and bad debt expense. General and administrative expense for the year endedDecember 31, 2021 , decreased$1.4 million , or 11%, compared to 2020 primarily from reductions in recruitment, travel-related expenses, bad debt expense, rent and severance. Depreciation and Amortization. Depreciation and amortization expense for the year endedDecember 31, 2021 , decreased$1.1 million , or 62%, when compared to the 2020 period. This decrease was primarily from assets that have been fully depreciated as compared to the same period in the prior year. Interest and Other (Expense) Income, net. Interest and other (expense) income increased approximately$2.1 million when compared to the 2020 period. In the first quarter of 2021, we recorded$1.4 million of income associated with the forgiveness of our Paycheck Protection Program loan. Further contributing to the increase in interest and other income (expense) was an insurance reimbursement related to theJanuary 2020 malware attack of which$0.2 million was recorded on our fiscal year 2021 Condensed Consolidated Statement of Operations. Interest expense decreased to$1.0 million for the year endedDecember 31, 2021 , compared to$1.6 million for the year endedDecember 31, 2020 , primarily from the write-off of our deferred financing fees associated with the revolving line of credit under the PNC Credit Facility. Interest expense also includes interest on outstanding borrowings and the amortization of debt issuance costs. Income tax provision. Income tax expense was de minimis for the years endedDecember 31, 2021 , and 2020. Operating losses during the year endedDecember 31, 2021 did not result in tax as valuation allowances were recorded against the deferred tax assets. Income tax expense was driven by changes in certain state taxes.
Liquidity and Capital Resources
The table below sets forth a summary of our cash flow for the years ended
Years EndedDecember 31, 2021 2020
Net cash (used in) provided by operating activities
1,901
Net cash (used in) investing activities (2,044 ) (596 ) Net cash (used in) provided by financing activities (18 ) 7,856 Our principal sources of liquidity are our cash and cash equivalent balances and borrowings under the CNC Credit Agreement. See Note 6 of the "Notes to Consolidated Financial Statements" included in our Consolidated Financial Statements under Part IV, Item 15 of this Annual Report on Form 10-K. Our cash and cash equivalents and restricted cash totaled$11.6 million as ofDecember 31, 2021 , compared to$15.1 million as ofDecember 31, 2020 . As ofDecember 31, 2021 , we had an accumulated deficit of$355.4 million and stockholders' equity of$12.8 million .Net Cash (Used in) Provided by Operating Activities. Net cash used in operating activities totaled$0.9 million for the year endedDecember 31, 2021 , compared to net cash provided by operating activities of$1.9 million in the prior year. Net cash used in operating activities for the year endedDecember 31, 2021 was primarily related our net loss of$5.7 million , the forgiveness of the Paycheck Protection Program loan of$1.4 million and the provision for bad debt of$0.2 million . These decreases were offset by depreciation and amortization of$2.5 million , stock compensation expense of$1.9 million , right-of-use asset amortization of$0.9 million and other non-cash charges of$0.6 million .Net Cash (Used in) Investing Activities. Net cash used in investing activities of$2.0 million for the year endedDecember 31, 2021 , primarily related to purchase of property and equipment and expenditures related to capitalized internal use software of$1.7 million coupled with$0.3 million paid in the acquisition of certain assets ofCar Acquisition, LLC in the CarZeus Purchase Transaction effectiveAugust 1, 2021 .Net Cash (Used in) Provided by Financing Activities. Net cash provided by financing activities was generally unchanged for the year endedDecember 31, 2021 . Net cash provided by financing activities of$0.02 million primarily consisted of net borrowings on the Company's credit facilities offset by$0.2 million of proceeds from the exercise of stock options. -32-
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We have developed a strategic plan focused on improving operating performance in the future that includes modernizing and upgrading our technology and systems, pursuing business objectives and responding to business opportunities, developing new or improving existing products and services and enhancing operating infrastructure. Our objective is to achieve cash generation as a business; however, there is no assurance that we will be able to achieve this objective. The CNC Credit Agreement expires inMarch 2023 . If we are unable to obtain adequate financing or financing on terms satisfactory to us, or when we require it, the ability to continue operating could be significantly limited, and our financial performance could be materially and adversely affected. In response to the coronavirus pandemic, the CARES Act was signed into law inMarch 2020 . The CARES Act in part provides for an employee retention credit, which is a refundable tax credit against certain employment taxes equal to 50% of qualified wages an eligible employer pays to employees. InMarch 2022 , we amended certain payroll tax filings in conjunction with the employee retention credit and are awaiting confirmation of the credit from the Internal Revenue Service. We believe current cash reserves and operating cash flows are adequate to sustain operations for the next twelve months. If we are unsuccessful in improving our operating performance and in meeting our objectives to achieve cash generation, we may need to seek to satisfy our future cash needs through private or public sales of securities, debt financings or partnering/licensing transactions; however, in this event, there is no assurance that we will be able to obtain alternative sources of cash on acceptable terms to satisfy our future cash needs. Contractual Obligations
The following table provides aggregated information about our outstanding
contractual obligations as of
More than 5 Total Less than 1 year 1-3 years 3-5 years years Credit Facility Obligations (a)$ 10,001 $ -$ 10,001 $ - $ - Operating Lease Obligations (b) 2,403 881 1,522 - - Debt Obligations (c) 64 64 - - - Total$ 12,468 $ 945$ 11,523 $ - $ - (a) Credit Facility obligations as defined by ASC 470, "Debt," and disclosed in Note 6 of the Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K. (b) Operating lease obligations as defined by ASC 842, "Leases," and disclosed in Note 7 of the Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K. (c) Debt obligations as defined by ASC 470, "Debt," and disclosed in Note 6 of the Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K. Critical Accounting Estimates Our significant accounting policies are discussed in Note 2 - Summary of Significant Accounting Policies of the Notes to the Consolidated Financial Statements included in Part II, Item 8- Financial Statements and Supplementary Data to this Annual Report on Form 10-K. We consider the accounting policies described below to be critical in preparing our consolidated financial statements. These policies require us to make estimates and judgments that affect the reported amounts of certain assets, liabilities, revenues, expenses and related disclosures of contingencies. Our assumptions, estimates and judgments are based on historical experience, current trends and other factors to be relevant at the time we prepare the consolidated financial statements. Although our estimates and assumptions are reasonable, we cannot determine future events. Consequently, actual results could differ materially from our assumptions and estimates. Revenue Recognition. Revenue is recognized when the Company transfers control of promised goods or services to the Company's customers, or when the Company satisfies any performance obligations under contract. The amount of revenue recognized reflects the consideration the Company expects to be entitled to in exchange for respective goods or services provided. Further, under Accounting Standards Codification ("ASC") 606, "Revenue from Contracts with Customers", contract assets or contract liabilities that arise from past performance but require further performance before obligation can be fully satisfied must be identified and recorded on the balance sheet until respective settlements have been met. -33-
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The Company performs the following steps in order to properly determine revenue recognition and identify relevant contract assets and contract liabilities:
? identify the contract with a customer; ? identify the performance obligations in the contract; ? determine the transaction price;
? allocate the transaction price to the performance obligations in the contract;
and
? recognize revenue when, or as, the Company satisfies a performance obligation.
The Company earns revenue by providing Leads, advertising and mobile products and services used by Dealers and Manufacturers in their efforts to market and sell new and used vehicles to consumers. The Company enters into contracts that can include various combinations of products and services, which are generally capable of being distinct and accounted for as separate performance obligations. The Company records revenue on distinct performance obligations at a single point in time, when control is transferred to the customer. In addition, the Company Used vehicles acquired by Tradein Expert are predominately resold at auctions or direct to Dealers, and revenue from the sale of these vehicles is recognized upon transfer of ownership of the vehicle to the Company's wholesale customer. Allowances for Bad Debts and Customer Credits. The allowance for bad debts is an estimate of bad debt expense that could result from the inability or refusal of customers to pay for services. Additions to the estimated allowance for bad debts are recorded to general and administrative expenses and are based on factors such as historical write-off percentages, the current business environment and known concerns within the current aging of accounts receivable. Reductions in the estimated allowance for bad debts due to subsequent cash recoveries are recorded as a decrease in general and administrative expenses. As specific bad debts are identified, they are written off against the previously established estimated allowance for bad debts with no impact on operating expenses. The allowance for customer credits is an estimate of adjustments for services that do not meet the customer requirements. Additions to the estimated allowance for customer credits are recorded as a reduction of revenues and are based on the Company's historical experience of: (i) the amount of credits issued; (ii) the length of time after services are rendered that the credits are issued; (iii) other factors known at the time; and (iv) future expectations. Reductions in the estimated allowance for customer credits are recorded as an increase in revenues. As specific customer credits are identified, they are written off against the previously established estimated allowance for customer credits with no impact on revenues. From time to time, the Company may issue discounts or credits on current invoices. These discounts or credits are direct reductions to revenue without a change in the allowance for customer credits. If there is a decline in the general economic environment that negatively affects the financial condition of the Company's customers or an increase in the number of customers that are dissatisfied with their services, additional estimated allowances for bad debts and customer credits may be required, and the impact on the Company's business, results of operations, financial condition, earnings per share, cash flow or the trading price of our stock could be material.Capitalized Internal Use Software and Website Development Costs. The Company capitalizes costs to develop internal use software in accordance with ASC 350-40, "Internal-Use Software ", and ASC 350-50, "Website Development Costs", which require the capitalization of external and internal computer software costs and website development costs, respectively, incurred during the application development stage. The application development stage is characterized by software design and configuration activities, coding, testing and installation. Training and maintenance costs are expensed as incurred while upgrades and enhancements are capitalized if it is probable that such expenditures will result in additional functionality. Capitalized internal use software development costs are amortized using the straight-line method over an estimated useful life of three to five years. Capitalized website development costs, once placed in service, are amortized using the straight-line method over the estimated useful life of the related websites.
Recent Accounting Pronouncements
See Note 2 of the "Notes to Consolidated Financial Statements" in Part II, Item 8, Financial Statements and Supplementary Data of this Annual Report on Form 10-K for recent accounting pronouncements. -34-
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