Avaya Holdings Corp. announced expanding its long-standing partnership with Sen Spirit Technology Limited (SST), Hong Kong's leading distributor of communication technologies, to provide the Avaya OneCloud CCaaS to businesses in HongKong. With this expanded partnership, SST will enable government agencies, banks, financial institutes, and telecommunications industry to speed up their adoption and development of end-to-end communication service in the cloud.

Avaya's engineers of professional certified system will also provide consulting service and technical support to partners, driving Avaya OneCloudTM CCaaS's further growth in Hong Kong. Avaya OneCloud CCaaS is a key component of the AI-powered Avaya OneCloudTM Experience Platform, which offers technologies of Workstream Collaboration, Unified Communications, CCaaS, UCaaS and CPaaS. Avaya OneCloud CCaaS powers businesses to: Connect digital touchpoints throughout the entire customer journey — from email, messaging, chat, social, and the ability for organizations to Bring one's Own Channel (BYOC).

Intelligently match customers with the best employees based on business rules, internal and external context to achieve desired business outcomes. Personalize employee experiences with a customizable, modern workspace that easily extracts customer insights from different applications and systems into a single pane of glass. Initiate every customer interaction by predicting customer needs and proactively engaging customers throughout an intelligent journey.

Quickly and easily layer-on innovative cloud technologies to deliver the exact experience that provides their customers more options, faster responses, and a more personalized approach.