Strategic and Financial Analysis. Financial Division

Institutional

Presentation

Q1'24

INDEX

Our business

Group

Q1'24 results

Final

Links to

model and

structure and

& activity

remarks

public

strategy

businesses

materials

01

Our business model and strategy

Santander, a leading financial group

Q1'24 Highlights

Total assets (€ bn)

1,800

Customer loans (€ bn excluding reverse repos)

1,020

Customer deposits + mutual funds (€ bn excluding repos)

1,184

Branches

8,405

Q1'24 Net operating income (pre-provision profit) (€ mn)

8,833

Q1'24 Attributable profit (€ mn)

2,852

Market capitalization (€ bn; 29-03-24)

72

People (headcount)

211,141

Customers (mn)

166

Shareholders (mn)

3.6

Financial inclusion (mn people)

2.3

4

The Santander

Way

Who we are and what guides us

5

Santander business model

Our business model based on unique competitive advantages

is the foundation for generating value for our shareholders

Business

Digital bank

In-market

Geographical

with branches

& Global

Balance sheet

Second year of our phase of value creation

6

01

Customer focus

We have grown our customer base in recent years, with

balanced growth by business and regions

Total customers

166 mn

(+5 mn)

Active customers

100 mn

(+0.8 mn)

Digital customers

55.3 mn

(+7%)

+11%

58%

Transactions per

Products/services

active customer

digitally available

Note: YoY changes.

7

Transactions include merchant acquiring, cards and electronic A2A payments.

01

Customer focus

To bring all our customers to a common operating model, while converging to a common technology

to build a digital bank with branches

Note: data as of Mar-24.

Traditional banking

Branches,

ATMs,

retail agents, …

Branches: >8,000

Best omni-channel experience,

while we guarantee access to all segments

Digital banking

Internet,

mobiles,

tablets,

smartphones,

smartwatches,…

Collaborative spaces and increased digital capabilities

Sparsely populated communities

Low-income communities

Most vulnerable groups

University students

8

02

Scale

ONE Santander:

Five global businesses across our regions

Retail Retail & Commercial Banking

Consumer Digital Consumer Bank

CIB

Corporate & Investment Banking

ONE

Santander

Wealth Wealth Management & Insurance

Payments

Payments

DCB

North

South

Europe

Europe

America

America

9

02

Scale

Our unique combination

of in-market and global

scale allows us to be among the most profitable banks in our markets

In-market scale

Market shares

North America

4%

Auto lending

2%

Deposits

13%

South America

Loans

12%

Deposits

18%

9%

Loans

Loans

11%

18%

Deposits

Deposits

12% Loans

11%

Deposits

Global scale

Five global businesses

Europe

9%

Loans

DCB

7%

Deposits

Europe

12%

16%

Loans

Loans

13%

11%

Deposits

Deposits

#1 European

17%

Consumer

Bank

Loans

20%

Deposits

Retail &

Digital

Corporate &

Wealth

Commercial

Consumer

Investment

Management &

Payments

Banking

Bank

Banking

Insurance

Market share data: as at Dec-23 or latest available. Spain includes Santander España + Hub Madrid + SCF España + Openbank and Other Resident sectors in deposits. The UK: includes London Branch. Poland: 10

including SCF business in Poland. The US: retail auto loans includes Santander Consumer USA and Chrysler Capital combined (12 month rolling). Deposits market share in the US as of 30/06/2023 considering all

states where Santander Bank operates. Brazil: deposits including debenture, LCA (agribusiness notes), LCI (real estate credit notes), financial bills (letras financeiras), COE (certificates of structured operations) and LIG (Letras inmobiliarias Grantidas).

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Disclaimer

Banco Santander SA published this content on 08 May 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 08 May 2024 12:17:04 UTC.