Bicecorp S A : Reporte de Sustentabilidad 2020 en Inglés

Innovation

Ethics

The pandemic has brought about a crisis that is not only economic but also social in its nature, causing the world to stagger, giving society a taste of uncertainty and compelling companies to reformulate their working philosophy. In this sense, I wish first to appreciate the commitment and resilience of each one of BICECORP employees that allowed not only

Letter from for our operational continuity but also fought for excellency in their client-related behaviors.

the chairman

[102-14]

In BICECORP we were not alien to the crisis. Now, retrospectively, we can boast of empowerment during this unprecedented year. The pandemic has boosted our process of transformation and learning, disclosing the sturdiness of the business model developed.

Never did our value proposition shine brighter, in line with the principles and criteria of a financially responsible industry that contributes to the sustainable development of the country. Our foundation is a solid ethical culture that from the beginning has ostracized projects that, although seemingly profitable, carry detrimental potential impacts on the community or the environment, defying those values that as a company and group we aspire to raise.

We are convinced that our financial services must respond to the issues that smother our society, as does climate change. Banco BICE was the first private bank in Chile to develop a financing facility exclusively designed for non-conventional renewable energy projects. In 2019, through AGF (General Funds Administrator) we adhered to the Principles for Responsible Investment (PRI), for which we became involved in an ongoing strong and methodical work of integration of social and environmental variables in the analysis of the investment portfolio administrated by AGF. Thus, in 2020 we managed to cover 75% of the variable income assets and 50% of the fixed income assets.

BICE Vida, in turn, following the pandemic- produced crisis, granted its pensioners the possibility of deferring the installments of their credits and, in the case of company-owned property tenants that applied, mainly small and medium-sized entrepreneurs, granted them specific facilities to confront their lease payments.

This period also had for us the double meaning of preservation and transformation. Preserving that which gives us identity, while forcefully and confidently following the digital transformation strategy that we started in 2019 with a view to position ourselves as one of the most innovative groups in client digital experience. In fact, this strategy made huge progress.

In this manner, and continuing our goal of rendering top client service, we inaugurated BICE Lab, a center focused on enhancing digital innovation culture and new product development by means of ten work teams/cells acting in different fronts.

On the other hand, and always bearing the community in mind, we kept our teenager- focused Financial Education projects and supported those most vulnerable, senior citizens and SIP School Network student families, deeply affected by the country context.

Finally, our management of and concern for our teams and clients, always in the heart of our decisions, added up in this period the urgency to ensure the health of them all.

We adapted or working methodology in search of balance between the sanitary shielding of our employees and their family roles thus strengthening remote working as a response to the necessary conciliation. To achieve this, we additionally developed a solid program of support and containment that allowed even for improving the end results of our work environment while maintaining our provision of client satisfaction and coverage regarding service excellency and our trademark response.

I invite you to learn more about the details of our performance in this 2020 Sustainability Report.

"The pandemic has boosted our process of transformation and learning, disclosing the sturdiness of the business model developed".