Airline CEO
“There is no compromise for such violations,” he said in a statement.
The sacking came after the passenger complained in an online post that some crew members were disrespectful to passengers who did not speak English or Cantonese, the language widely spoken in
“During the whole flight, not a moment went by when I was not distressed or angry,” the passenger wrote.
In particular, the crew members made fun of other passengers who mixed up the terms “blanket” and “carpet” in English and appeared to be impatient even when someone tried to seek help in English, the post alleged.
“If you cannot say blanket in English, you cannot have it,” a person said in an audio clip posted on social media. The comment was followed by laughter. “Carpet is on the floor," the recording continued. The Associated Press could not independently verify the audio clip.
Cathay issued an apology on Monday on the Chinese social media platform Weibo for “the unpleasant experience” suffered by passengers on the flight, but failed to pacify the anger triggered by the passenger's post.
On Tuesday, a Weibo account belonging to the overseas edition of the official
“It seems that its company culture still maintains a sense of superiority that worships foreigners and respects Hong Kongers but looks down on mainlanders,” it wrote.
It said the airline should rectify itself and establish rules to halt the unhealthy trend.
Secretary for Transport and Logistics
Cathay is working to rebuild its business after years of strict pandemic travel restrictions forced the airline into steep losses.
In March, it reported a loss of
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