January 14, 2015


The modern ATM is fast, accurate, and reliable, but even the most dependable technology can falter from time to time. That's why DC Payments offers our clients a full range of maintenance packages to keep your equipment in good working order. Whether your ATM handles 6 transactions a day or 600, our tiered packages offer the level of service you need to ensure minimal downtime caused by technical glitches.

"Unexpected repairs can be costly," says DC Payments Account Executive Elke Dixon. "A $1,000 part is an expense most business owners wouldn't want to face. That's why we recommend that everyone has a maintenance plan in place to help mitigate those unexpected costs."

Three ATM service levels

With three levels of support available, DC Payments can offer appropriate coverage across the board, says Dixon. Service levels include:

Silver
  • - Basic web reporting
  • - Parts warranty
  • - 24/7 Technical Call Centre Support
Gold
  • - Full web reporting
  • - Parts and labour warranty, including shipping cost
  • - 24/7 Technical Call Centre Support
VIP
  • - Full web reporting - access to a variety of different reports
  • - Parts warranty, including shipping cost
  • - Extended labour coverage - technicians available 365 days a year
  • - Exclusive VIP helpline for faster service
  • - DC Payments automatically downloads all relevant journals for trace requests
  • - No partial dispense fees if ATM runs out of cash
  • - 24/7 Technical Call Centre Support

"For those on our VIP maintenance program, we install the ATM and take care of everything," says Dixon. "The only thing the client has to do is collect the surcharge fees and build profits." Dixon says bill jams, communication errors, and card reader failures are the most common issues clients face. A solid maintenance plan is the best protection against problems large and small.

Protect your cash flow - and your budget

"By incorporating a monthly support package, clients can avoid the possibility of high repair cost," says Dixon. "That's why we urge our clients to protect their business and their cash flow with a maintenance package that's right for them."

Have a question about which ATM service plan is right for you? Contact your DC Payments representative by email or by phone at 1-888-414-3733.

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