Clickatell (https://bit.ly/3MzTLyt), a CPaaS innovator and Chat Commerce leader, has been selected by leading South African retailer,
Dis-Chem customers can now quickly and easily access various services through
Utilising a conversational approach through
"Consumers have shown they prefer to use chat channels, and
Retailers using Chat Commerce technology can enjoy significant gains including higher revenue growth, stronger customer retention, reduced service costs, and increased marketing effectiveness. An
"Clickatell’s close relationship with Meta as an enterprise Business Service Provider, as well as their extensive experience helping local and global retailers boost their CX through chat made the choice of partners an obvious one for us. Delivering the WhatsApp channel to our customers resolves an immediate customer experience need, adds to our ability to continue to deliver superior convenience, and gives us an excellent opportunity to expand our digital offering in the future. Our teams have worked closely to ensure our customers will find the user interface intuitive and the service immediately convenient and valuable," comments
For more information about Clickatell’s Chat Commerce technology, visit www.Clickatell.com.
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Media Contacts:
Clickatell,
andrea.mahoney@clickatell.com
415-846-1543
Clickatell
nadia.louw@clickatell.com
+27(21)9107700
collette@ggisa.com
084555 0495
About Clickatell:
Clickatell is the global Chat Commerce leader powering businesses to connect, interact, and transact with consumers anytime, anywhere in chat. The low / no-code, feature-rich Chat Commerce Platform sits at the intersection of communications (CPaaS, CCaaS) and commerce (digital payments). Clickatell serves over 10,000 customers, many of which are Fortune 500 companies and leading global brands activating their own digital commerce transformations. Clickatell is headquartered in
About
JSE-listed Dis-Chem, the pharmacists who care, is South Africa’s first choice in pharmacies since 1978.
With a footprint of over 250 stores, it is a leading specialist in beauty, fragrance and cosmetics; health food, nutrition, baby food, baby clothing and products; sport supplements, health and well-being; along with expert in-store advice from pharmacists, nurses and nutritionists.
It increasingly prioritises its primary healthcare mandate by increasing the provision of healthcare access to broader segments of the population. Its nationwide stores consist of linked dispensaries, family clinics, wound-care clinics and comprehensive self-medication centres.
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