The following Management's Discussion and Analysis of Financial Condition and
Results of Operations should be read in conjunction with our consolidated
financial statements for the years ended December 31, 2019 and 2018, and related
notes included elsewhere in this Annual Report.



                                    Overview



We develop and sell computer software that provides secure information exchange,
data transfer and sharing capabilities for enterprises and consumers. We have
been in business for more than twenty years and serve over 100 companies in the
Fortune 500.



Our primary business is selling and supporting MFT software for enterprises. MFT
software facilitates the transfer of data from one location to another across a
computer network within a single enterprise or between multiple computer
networks in multiple enterprises.



Our MFT products are based upon our EFT platform. This on-premise and
cloud-based delivery platform emphasizes secure and efficient data exchange for
virtually any organization. It enables business partners, clients and employees
to share critical information safely and securely. The EFT platform provides
enterprise-level security while automating the integration of back-end systems
which are features often missing from traditional file transfer software. The
EFT platform features built-in regulatory compliance, governance, and visibility
controls to maintain data safety and security. It can replace legacy systems,
homegrown servers, expensive leased lines and virtual area networks. The EFT
platform promotes ease of administration while providing the detailed
capabilities necessary for complete control of a file transfer system.



We continue to explore strategic alternatives to improve the market position and
profitability of our product offerings in the marketplace, generate additional
liquidity and enhance our valuation. We may pursue our goals through organic
growth or other alternatives.


For a more comprehensive discussion of the products we sell and the services we offer, see "Software Products and Services" above.





                              Key Business Metrics



Key Business Metrics


We review a number of key business metrics on an ongoing basis to help us monitor our performance and to identify material trends which may affect our business. The significant metrics we review are described below.





Revenue Growth



We believe annual revenue growth is a key metric for monitoring our continued
success in developing our business in future periods. Given our diverse solution
portfolio, we regularly review our revenue mix and changes in revenue across all
solutions to identify emerging trends.



See "Comparison of the Consolidated Statement of Operations for the Years Ended
December 31, 2019 and 2018" for a discussion of trends in our revenue growth
that we monitor using this metric.



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Adjusted EBITDA (Non-GAAP Measurement)





We utilize Adjusted EBITDA (Earnings Before Interest, Taxes, Total Other
Income/Expense, Depreciation, Amortization and Share-Based Compensation Expense)
to provide us a view of income and expenses that is supplemental and secondary
to our primary assessment of net income as presented in our consolidated
statement of operations and comprehensive income. We use Adjusted EBITDA to
provide another perspective for measuring profitability that does not include
the effects of the following items:



? Expenses that typically do not require us to pay them in cash in the current

period (such as depreciation, amortization and share-based compensation);




  ? The cost of financing our business; and


  ? The effects of income taxes.




We monitor Adjusted EBITDA to assess our performance relative to our intended
strategies, expected patterns of action, and budgets. We use the results of that
assessment to adjust our future activities to the extent we deem necessary.



Adjusted EBITDA is not a measure of financial performance under generally
accepted accounting principles ("GAAP"). It should not be considered as a
substitute for net income presented on our consolidated statement of operations
and comprehensive income. Adjusted EBITDA has limitations as an analytical tool
and when assessing our operating performance. Adjusted EBITDA should not be
considered in isolation or without a simultaneous reading and consideration of
our consolidated financial statements prepared in accordance with GAAP.



We compute Adjusted EBITDA as follows ($ in thousands):





                                                          Year Ended
                                                         December 31,
                                                       2019        2018


Net Income                                           $ 13,267     $ 3,654

Add (subtract) items to determine Adjusted EBITDA: Income tax expense

                                      1,965       1,227
Interest (income) expense, net                            265         (86 )
Depreciation and amortization:
Total depreciation and amortization                     1,746       2,173
Share-based compensation expense                        2,415       1,269
Adjusted EBITDA                                      $ 19,658     $ 8,237




See "Comparison of the Consolidated Statement of Operations for the Years Ended
December 31, 2019 and 2018" for discussion of the variances between periods in
the components comprising Adjusted EBITDA.



Liquidity and Capital Resources

Our cash and working capital positions were as follows ($ in thousands):





                             December 31, 2019       December 31, 2018
Cash and cash equivalents   $             4,702     $             9,173

Current assets              $            15,066     $            17,351
Current liabilities                     (22,602 )               (15,483 )
Working capital             $            (7,536 )   $             1,868






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Our capital requirements principally relate to our need to fund our ongoing
operating expenditures, which are primarily related to employee salaries and
benefits. We make these expenditures to enhance our existing products, develop
new products, sell those products in the marketplace and support our clients
after the sale.



We rely on cash and cash equivalents on hand and cash flows from operations to
fund our operating activities and believe those items will be our principal
sources of capital for the foreseeable future. If our revenue declines and/or
our expenses increase, our cash flow from operations and cash on hand could
decline.



Cash provided or used by our various activities consisted of the following ($ in
thousands):



                                                     Cash Provided (Used) During the Years Ended
                                                                    December 31,
                                                          2019                        2018
Operating activities                                $          17,339           $           4,896
Investing activities                                $          (1,138 )         $          14,356
Financing activities                                $         (20,672 )         $         (21,662 )




Our cash provided by operating activities increased during 2019 compared to 2018
primarily due to the following factors set forth on our Consolidated Statements
of Cash Flows:


? Net income after considering items not involving cash at the time they are

recorded in the statement of operations and comprehensive income, as set forth

on our Consolidated Statement of Cash Flows, increasing $17.5 million in 2019

as compared to increasing $7.0 million in 2018. See "Comparison of the

Statement of Operations for the Year Ended December 31, 2019 and 2018" for a

discussion of the changes in the components of these amounts.

? Deferred revenue increasing $2,018,000 in 2019 as compared to decreasing

$813,000 in 2018 due primarily to increasing the resources dedicated to
    securing M&S renewals.


  ? Accrued expenses increasing $384,000 in 2019 as compared to decreasing

$457,000 in 2018 due primarily to an increase in personnel related costs in


    2019.


  ? Prepaid expenses and other decreasing $155,000 in 2019 as compared to

increasing $216,000 in 2018 due primarily to the reduction in the receivable


    from our D&O insurance in 2019.


  ? Accounts payable decreasing $74,000 in 2019 as compared to decreasing

$1,080,000 in 2018 due to normal variants in the timing of payments to our


    vendors.




Offset by:



? Federal income tax receivable increasing $1,907,000 in 2019 as compared to

federal income tax payable increasing $970,000 in 2018 due primarily to

increased estimated tax payments related to the increase in taxable income.

The amount of cash we used for investing activities during 2019 decreased as compared to 2018 due primarily to:

? The redemption of our certificates of deposit in 2018 for which no comparable


    event occurred in 2019.




Offset by:



? A decrease in capitalized software development costs due to fewer employed


    software engineers and technical personnel.




Financing activities used less cash during 2019 than during 2018 primarily due
to the funding of our credit facility, a reduction in the purchase of treasury
stock related to the Dutch tender offer in 2018 that was not repeated in 2019
and an increase in the proceeds received from the exercise of stock options,
offset by the funding of our special dividends and payment of debt issuance
costs.



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Loan Agreement



In November 2019, we entered into a credit facility with J.P. Morgan Chase Bank,
N.A, as Administrative Agent and East West Bank as Syndication Agent consisting
of a $50.0 million term loan and a $5 million revolving agreement (the "Loan
Agreement"). Funds from the term loan were substantially used to fund a special
dividend of $3.35 to our common shareholders which was paid on December 5, 2019.
The revolving loan may be accessed to fund working capital needs. The loans bear
a variable interest rate of LIBOR plus a Term Loan Spread between 3.75% and
2.25%. The amount of the Term Loan Spread is a function of the Company's
Leverage Ratio. Effective January 3, 2020, the Company entered into an Amendment
and Waiver No. 1 to the Credit Agreement to increase the amount of the special
dividend permitted to be paid to stockholders on December 5, 2019 to accommodate
last minute option exercises and to exclude the May 28, 2019 special dividend
from the fixed charges calculation.



At December 31, 2019, the principal balance outstanding under the term note payable was $49.4 million and the balance of the revolving note payable was zero.





The aggregate maturities of our notes payable, as of December 31, 2019, are as
follows: $5.0 million in 2020, $7.5 million in 2021, $7.5 million in 2022, $10.0
million in 2023, and $19.4 million in 2024.



Interest payments under the credit facility are due monthly. Principal payments are due quarterly. The loans may be prepaid at any time without penalty.

The Loan Agreement contains the following financial covenants:





?   We must not exceed a Total Leverage Ratio of 3.25%. This ratio decreases to
3.0% at September 30, 2020, 2.75% at March 31, 2021 and 2.25% at March 31, 2022.
This ratio is defined in the Loan Agreement as the ratio of (a) consolidated
total funded indebtedness to consolidated EBITDA minus capitalized software
expenditures for the period of the four most recent consecutive fiscal quarters.
As of December 31, 2019, this debt service coverage ratio was 2.58.



?     We must maintain a Fixed Coverage Charge Ratio of 1.25%. This ratio is
defined in the Loan Agreement as the ratio of (a) consolidated EBITDA minus
unfinanced capital expenditures to cash interest expense plus scheduled
principal payments made plus taxes paid in cash plus restricted payments made in
cash. As of December 31, 2019, this debt to tangible net worth ratio was 4.01.



The Loan Agreement contains customary covenants relating to maintaining legal
existence and good standing, complying with applicable laws, delivery of
financial statements, payment of taxes and maintaining insurance. The Loan
Agreement also contains customary events of default including the failure to
make payments of principal and interest, the breach of any covenants, the
occurrence of a material adverse change, and certain bankruptcy and insolvency
events.


Contractual Obligations and Commitments

At December 31, 2019, our contractual obligations and commitments consisted primarily of the following items:

? Obligations outstanding under the loan agreement described above. An

obligation to deliver services in the future to satisfy our right to earn our

deferred revenue of $18.3 million. Those future services primarily relate to

our obligations under M&S contracts. We will recognize this deferred revenue

as revenue over the remaining life of those contracts which generally ranges

from one to three years. Deferred revenue, unlike the other liability

components of our working capital, is an obligation we will satisfy through

providing services in the future to our clients as part of our ongoing

operating activities from which we have historically generated cash flow. Our

deferred revenue does not involve a disbursement of cash as a direct payment

of that liability.

? Trade accounts payable and accrued liabilities which include our contractual

obligations to pay software royalties to third parties that vary in amount


    based on our sales volume of products upon which royalties are payable.


  ? Operating lease for our office space.


  ? Federal and state taxes.




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Recent Accounting Pronouncements

See Note 2 "Significant Accounting Policies" of our consolidated financial statements included in this Annual Report which includes a discussion of recent accounting pronouncements and the impact they may have on our consolidated financial statements.

Critical Accounting Policies





We follow accounting standards set by the Financial Accounting Standards Board.
This board sets GAAP, which we follow in preparing financial statements that
report our financial position, results of operations, and sources and uses of
cash. We also follow the reporting regulations of the SEC.



The preparation of financial statements in accordance with GAAP requires the use
of estimates and assumptions that affect the reported amounts of assets and
liabilities, disclosure of contingent assets and liabilities known to exist as
of the date the financial statements are published, and the reported amounts of
revenues and expenses during the reporting period. Uncertainties with respect to
such estimates and assumptions are inherent in the preparation of our
consolidated financial statements. It is possible the actual results could
differ from these estimates and assumptions and could have a material effect on
the reported amounts of our financial position and results of operations.



For a description of our critical accounting policies, please refer to Note 2 "Significant Accounting Policies" of our consolidated financial statements included in this Annual Report.





                             Results of Operations


Comparison of the Consolidated Statements of Operations for the Years Ended December 31, 2019 and 2018





                                2019         2018       $ Change
                                       ($ in thousands)
Total revenues                $ 40,343     $ 34,416     $   5,927
Cost of revenues                 6,130        6,236          (106 )
Gross profit                    34,213       28,180         6,033
Operating expenses
Sales and marketing              8,331       10,009        (1,678 )
General and administrative       7,495        6,382         1,113
Legal & Professional             1,520        4,623        (3,103 )
Severance                           15          488          (473 )

Research and development 1,355 1,883 (528 ) Total operating expenses 18,716 23,385 (4,669 ) Income from operations 15,497 4,795 10,702 Other income (expense), net (265 ) 86 (351 ) Provision for income taxes 1,965 1,227

           738
Net Income                    $ 13,267     $  3,654     $   9,613




In the discussions below, we refer to the year ended December 31, 2019 as "2019"
and the year ended December 31, 2018 as "2018". The percentage changes cited in
our discussions below are the change between 2019 and 2018.



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The components of our revenues were as follows ($ in thousands):





                                                 Revenue for the Year Ended December 31,
                                                 2019                                 2018
                                                       Percent of                          Percent of
                                      Amount              Total             Amount            Total

Revenue By Type
License                            $     11,243                  27 %     $    10,512                30 %
M&S                                      26,318                  65 %          21,587                63 %
Professional Services (all EFT
Platform)                                 2,782                   7 %           2,317                 7 %
Total Revenue                      $     40,343                 100 %     $    34,416               100 %

Revenue by Product Line
License
EFT Platform                       $     11,036                  98 %     $    10,208                97 %
Other                                       207                   2 %             304                 3 %
Total License Revenue                    11,243                 100 %          10,512               100 %

M&S
EFT Platform                             25,548                  97 %          20,707                96 %
Other                                       770                   3 %             880                 4 %
                                         26,318                 100 %          21,587               100 %

Professional Services (all EFT
Platform)                                 2,782                 100 %           2,317               100 %

Total Revenue
EFT Platform                             39,366                  98 %          33,232                97 %
Other                                       977                   2 %           1,184                 3 %
                                   $     40,343                 100 %     $    34,416               100 %



Our total revenue increased 17%. Revenue from our EFT platform products and services increased 18%. Revenue from our other products that consist of Mail Express, WAFS, and CuteFTP, decreased to less than 3% of our total revenue, which is a trend that is in line with our de-emphasis of those products.

We continue to offer product support for Mail Express and WAFS, which we discontinued as products for sale as of January 1, 2019.





EFT Platform Products


License revenue from our EFT platform products increased 8%. This increase was anticipated as a result of a number of changing variables in sales strategy starting in August 2018 which includes expansion within the current client base.





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M&S revenue from our EFT platform products increased 23% primarily due to:

? The addition of sales resources that are focused on (i) increasing the number

of clients who renew M&S and (ii) increasing annual contract prices to better


    reflect the value provided by our support teams.



? Ongoing license sales since a majority of license sales are accompanied by an

M&S contract. The change in M&S revenue typically lags behind the related

change in license revenue because license sales are recognized as revenue in

full in the period the license is delivered while the related M&S revenue is


    recognized in future periods as those services are delivered.




  ? Sustaining high renewal rates of M&S contracts by clients who initially

purchased these services in earlier periods. We believe these renewals are the


    result of clients recognizing the value provided by our Maintenance and
    Support team.




Our professional services revenue increased 20% in 2019 as compared to 2018.
This increase was primarily due to an increase in software license sales and an
expansion of our library of service offerings as well as a focus on selling
complete solutions.



Cost of Revenues. These expenses are associated with the production, delivery
and support of our products and services. We believe it is most meaningful to
view cost of revenues as a percent of the revenues to which those costs relate
since many of those costs are variable relative to revenue.



Cost of license revenue consists primarily of:

? Amortization of capitalized software development costs we incur when producing

our software products. This amortization begins when a product is ready for

general release to the public and generally is an expense that is not directly

variable relative to revenue.

? Royalties we pay to use software developed by others for certain features of


    our products that is generally an expense that is variable relative to
    revenue.


  ? Fees we pay to third parties who provide services supporting our SaaS

subscription solutions for our EFT platform that generally have components


    that are both variable and not variable relative to revenue.



Cost of M&S revenue and cost of professional services revenue consist primarily of salaries and related costs of our employees and third parties we use to deliver these services.





Cost of software license revenue decreased 10% and as a percent of software
license revenue was 24% in 2019 compared to 28% in 2018. These decreases were
primarily due to a decrease in amortization of capitalized software development
costs.



Cost of M&S revenue as a percent of M&S revenue was 9% in 2019 as compared to
10% in 2018. Cost of revenue for M&S in absolute dollars increased by 10%. The
increase in absolute dollars was due primarily to an increase in personnel
related expenses.



Cost of professional services revenue as a percent of that revenue was 42% in
2019 as compared to 50% in 2018. The cost in absolute dollars was relatively
flat. The variation in percent of revenue resulted from the varying scope and
mix of the professional services we deliver that can change from
period-to-period in response to the circumstances of the client environments in
which we are working.



Sales and Marketing.  We believe it meaningful to view cost of sales and
marketing as a percent of revenues since many of those costs, particularly sales
commissions, are variable relative to revenue. These expenses were 21% of total
revenue for 2019 compared to 29% of total revenue for 2018. In absolute dollars
these expenses decreased 17%, due primarily to decreased marketing expenses
related to a decrease in our spending for content syndication and reduced
personnel expenses.



General and Administrative. These expenses increased 17% primarily due to a
special bonus paid to employees in December 2019, an increase in share based
compensation expense related to the accelerated vesting of options granted to
our former Chief Executive Officer who passed away unexpectedly in March 2019
and the accelerated vesting of restricted stock granted to a former member of
our Board of Directors. The vesting acceleration of the stock options was
pursuant to the terms of the applicable option agreements and the vesting
acceleration of the restricted stock grant was approved by the Compensation
Committee of the Board of Directors.



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Legal and Professional. These expenses decreased 67% primarily due to decreases
in professional fees and related expenses associated with the previously
disclosed internal investigation, the restatement of certain of our financial
statements and related litigation.



Severance. These expenses decreased $473,000 primarily due to fewer one-time severance payments and termination benefits paid in 2019.

Research and Development. The overall profile of our research and development activities was as follows ($ in thousands):





                                            Year Ending December 31,
                                             2019               2018
R&D expense                              $      1,355       $      1,883
Capitalized software development costs          1,074              1,276

Total resources expensed for R&D $ 2,430 $ 3,159

Our total R&D expenditures decreased 23% in 2019 as compared to 2018 primarily due to fewer employed software engineers and technical personnel.





Total resources expended for R&D serves to illustrate our total corporate
efforts to improve our existing products and to develop new products regardless
of whether or not our expenditures for those efforts were expensed or
capitalized. Total resources expended for R&D is not a measure of financial
performance under GAAP and should not be considered a substitute for R&D expense
and capitalized software development costs individually. While we believe the
non-GAAP total resources expended for R&D amount provides useful supplemental
information regarding our overall corporate product improvement and new product
creation activities, there are limitations associated with the use of this
non-GAAP measurement. Total resources expended for R&D is a non-GAAP measure not
prepared in accordance with GAAP and may not be comparable to similarly titled
measures of other companies since there is no standard for preparing this
non-GAAP measure. As a result, this non-GAAP measure of total resources expended
for R&D has limitations and should not be considered in isolation from, or as a
substitute for, R&D expense and capitalized software development costs
individually.



Other Income (Expense). Other income (expense) consists primarily of interest
expense related to our credit facility more fully described in Note 8 of our
financial statements.


Income Taxes. Our effective tax rate was 13% for 2019 and 25% for 2018.





In 2019 our effective rate was lower than the federal statutory rate of 21%
primarily due to a tax benefit realized upon the exercise of certain share based
awards and the deduction for foreign derived intangible income offset by certain
expenses in our consolidated financial statements that are not deductible for
federal income tax purposes and state income tax included in income tax expense
in our consolidated financial statements.



In 2018 our effective rate was higher than the federal statutory rate primarily
due to certain expenses in our consolidated financial statements that are not
deductible for federal income tax purposes and state income tax included in
income tax expense in our consolidated financial statements offset by the
research and development tax credit and the deduction for foreign derived
intangible income.

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