Our journey began with careful observation and data collection. We identified key process measures, such as performing handoffs at the bedside, introducing ourselves to patients, checking armbands, updating care boards, expressing gratitude, and discussing the plan of care openly in front of patients. These measures formed the foundation of our new approach. [...]

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NRC - National Research Corporation published this content on 09 May 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 09 May 2024 13:23:34 UTC.