Puget Technologies announced that it has created a new business division which will oversee North American operations and will operate as a service bureau to coordinate remote customer support, after-market warranty services, and returns management. This comes in preparation for supporting new product distributors, including Amazon.com and other retailers, as part of the agreement signed with Shenzhen Weistek Co. Ltd. earlier 2014, establishing Puget as the exclusive service center for North America.

The new division brings together leading supply chain and reverse logistics processes, along with Puget's customer experience expertise onto a single team that will drive innovation and automation across internal and partner organizations to support Weistek USA products and services. In addition, this division will oversee recently selected, Houston-based SupportChoice, which is part of the industry's first 'PC to Printer' support service model for the IdeaWerk high performance 3D printers, which recently went on sale.