QUÁLITAS CONTROLADORA, S.A.B. DE C.V. Yes, I´ll see you | ALWAYS | |
tomorrow for the | ||
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CONTENT: Always close
4 Main figures
- Notable milestones
- How to read this report
9 Letter From the Chairman of the Board of Directors
01 | 02 | 03 | 04 | 05 | |||||||||
12 | ORGANIZATIONAL | 26 | SUSTAINABILITY | 30 | CORPORATE | 36 | ETHICS AND | 40 | CUSTOMER | ||||
IDENTITY | APPROACH | GOVERNANCE | COMPLIANCE | EXPERIENCE | |||||||||
13 | Introduction | 26 | Sustainability approach | 30 | Corporate governance | 36 | Ethics and compliance | 40 | Customer experience |
- Business Model
- Dimensions
- Risks
- Climate change Risks and opportunities
06 | 07 | 08 | 09 | 10 | |||||||||
46 | ONE STEP FORWARD | 52 | CONTRIBUTION TO | 56 | TEAM | 68 | ENVIRONMENTAL | 75 | ECONOMIC | ||||
IN SERVICE | ROAD SAFETY | EFFORT | MANAGEMENT | PERFORMANCE | |||||||||
47 | Technology for Customers | 53 | Mobilizing the Policyholder | 57 | Demographics and diversity | 69 | GHG emissions inventory | 76 | Relevant financial data | ||||
54 | Setting an example from | 61 | Talent attraction and | report | Written premiums | ||||||||
49 | Systems' security | our equipment | retention | 74 | Other environmental | 78 | Operational metrics | ||||||
51 | Operational Continuity | 55 | Contribution to society | 62 | Training and career | initiatives | 80 | Investments | |||||
development | 81 | Results | |||||||||||
65 | Health and Safety | 83 | Economic value | ||||||||||
67 | Work environment | 85 | distribution |
EXHIBIT
86 | Exhibit I: Detail of ESG results | Exhibit III: Exhibit frameworks and standards. Indexes | |
Exhibit II: ESG management in detail | 114 | Verification letter | |
97 | Social investment. | 116 | Global Compact Principles Index |
101 | Stakeholder engagement. | 117 | GRI content index |
102 | Alliances and memberships | 119 | SASB contents index |
103 | Materiality analysis. | 120 | Table of Contents TCFD |
107 | Contribution to the Sustainable Development Goals (SDG) | 122 | PSI contents index |
109 | Respect for Human Rights.s |
At Quálitas, we know that the journey is important to reach the goal. Our business model, personalized service, and excellent customer service have allowed us to be close to our clients and agents, build strong relationships, and grow sustainably.
There will always be challenges to be solved, but our experience, leadership, and great human talent allow us to move forward with strength, insuring cars and taking care of people's integral health.
Main figures
D I M E N S I O N S
OPERATIVE AND FINANCIAL RESULTS
551 | attention | 6,013 |
centers | ||
224 service offices | employees1 | |
327 ODQs | +7.4% |
+5.5%
+19,800 agents +7.0%
5 operating countries: Mexico, Costa Rica,
El Salvador, United States and Peru
$42,036
million MXN of
written premiums,
+10%
$39,969
million MXN of
earned premiums,
+11%
11.1% ROE(12 months)3
4.8 million insured vehicles, +7%
$2,209 | $34,368 |
million MXN of | million MXN in market |
net utilities2 | capitalization |
70.5% | 96.4% | of combined |
of loss ratio | ratio, |
1 Total of employees from the Controladora, including insurance and non-insurance subsidiaries
2 Represents a decrease compared to 2021 due to the complexity of the operations | 3 The fall of our ROE reflects the high level of capital of the company and the | |
side of the business, and the volatility of financial markets. Nevertheless, the company | positive performance during the year, where the operational ROE was at 4.7% | |
generated returns and we continue implementing actions aimed to alleviate the | and the financial ROE at 6.4%. | |
external impacts by quickly modifying our strategy. | ||
INTEGRATED ANNUAL REPORT 2022 | 4 |
PERFORMANCE
ETHICS AND CORPORATE TRANSPARENCY
5,545
employees with Q
certification4
ROAD SAFETY AND PREVENTION CULTURE
Participants in the diploma course of
1,684 risk prevention for middle managers in transportation companies.
EMPLOYEE DEVELOPMENT | |
42.7% women | 9,610 |
people educated +877mil through Qualitas
University5
thousand training hours
+138,600 visits at the Qualitas Road Conduct web page
DEVELOPMENT OF THE MEMBERS | ||
OF THE VALUE CHAIN | ||
91 | employees in the | |
service offices | ||
participating in the Q | ||
1,200 Certification courses (in | ||
out of 100 | Mexico) | |
points in | ||
the working | ||
environment6 | 1,376 | agents educated |
University | ||
through Qualitas |
INNOVATION AND OPERATIONAL EFFICIENCY
million MXN in written premiums for | 24% | of claims assisted in Mexico through |
the remote use of our Express | ||
$60 vehicles with telemetry and/tracking | ||
Adjustment tool |
+1,100
participants in the Financial
Education Program
$268 | 0.08 |
million MXN in insurance | seconds of average |
premiums of hybrid and | response time in |
electric vehicles | national call center |
(Mexico) |
22
minutes of average
arrival time of our claim officers (Mexico)
4.25
intensity in energy consumption in KJ/ MXN of written premium
SERVICE EXCELLENCE
87% average satisfaction in the service survey (clients)
intensity in GHG emissions | 4 | It integrates the education in Money laundering | 5 Employees, agents, service offices employees, |
prevention, Code of ethics and conduct, Policies in | policyholders and subsidiaries of Cristafácil. | ||
(scopes 1 and 2) in tCO2e/ | |||
conflicts of interest and Data and people protection. It | |||
0.35 MXN of written premium | was carried out in Qualitas Compañía de Seguros, Costa | ||
Rica and El Salvador. Average number of participants in |
the 4 mentioned courses.
6 In the "Pasión" variable, which is the main indicator within the climate survey framework and it illustrates the commitment and identification of the employees with the company.
INTEGRATED ANNUAL REPORT 2022 | 5 |
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Disclaimer
Qualitas Controladora SAB de CV published this content on 06 May 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 06 May 2023 00:50:07 UTC.
