Servelec : HSC partners with Public Consulting Group to deliver a best of breed portal solution

Servelec HSC is pleased to confirm it has formed a partnership with Public Consulting Group (PCG) to develop a best of breed portal solution.

Local authorities and care providers have been looking at new and innovative ways to redesign their services to empower service users to manage their needs online. The use of portals helps to drive service improvement and it presents an ideal platform to shift communication to digital channels.

Servelec HSC's portal solution, Finestra, supports person-centred planning providing a self-service approach to enable individuals to manage their care and support planning, personal budget and commission services online. This allows individuals to access and engage with the local authority's services more effectively, providing them with the ability to be in control of their own information.

Finestra is designed to give access to citizens, professionals and providers and the portal also provides benefits for multi-agency working, which may include the police, education, health and other third sector agencies. This enables information to flow between care providers and service users helping to increase productivity, deliver time savings, support effective decision making and deliver cost benefits.

Alan Stubbs, Chief Executive Officer at Servelec HSC, said:

'At Servelec HSC, we are delighted about our partnership with PCG to deliver a best of breed portal solution. Access to information empowers an individual, as well as their carer or representative, to know what is happening and to make informed choices.

'We have been working with a number of early adopters to implement Finestra and we look forward to expanding this programme across our customer base during 2018. We are very excited about the work we are undertaking in partnership with PCG to enhance the features in Finestra and deliver a best of breed portal solution that meets the needs of our local authority customers in the digital world today.'

Claire Hewitt, Director at PCG, added:

'Over the past decade, PCG has been leading the way in providing innovative digital tools and approaches that enable people to have genuine choice over their care, support and wellbeing. The partnership with Servelec HSC allows us to combine the expertise and solutions from both our organisations and provide a truly transformative portal for individuals, local authorities and other stakeholders.'