Sinch announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia's industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite ? SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.

Customer service interactions can make or break customer relationships or a brand's reputation, with direct impacts to companies' bottom lines. Research from Sinch MessageMedia finds that customers are 82% more likely to have a favorable impression of a brand simply by being able to engage in two-way conversations. SMS for Zoho Desk by Sinch MessageMedia empowers businesses to take their customer support to the next level.

Seamless, one-to-one conversational messaging directly within Zoho Desk eliminates the need for support teams to juggle multiple platforms, and instant, automated responses free agents up to focus on more complicated customer queries. The result: reduced strain on staff and faster ticket times.