WIRO's
The
Complaints which are considered frivolous, vexatious, historical or are those which relate to a close compensation claim will not be investigated.
WIRO manages complaints in three stages:
- Preliminary Inquiries
Within 24 hours of receiving a complaint, the
Where WIRO forms the view that the insurer's actions are reasonable, the complaint will be closed and the parties will be advised of the outcome.
- Further Inquiries
Following a preliminary inquiry, if WIRO considers that there may be an issue with the insurer's handling of a claim, further information will be sought from a senior officer of the insurer.
- Investigations
If at any stage WIRO considers the complaint to be serious and the insurer's response to be clearly inadequate or inappropriate, formal investigations will be commenced.
At the conclusion of an investigation, WIRO will provide a written report of its findings as well as any non-binding recommendations.
The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.
Mr
Carroll & O'Dea
Level 7
Parramatta
NSW
2150
Tel: 29291 7100
Fax: 29221 1117
E-mail: sally_king@codea.com.au
URL: www.codea.com.au
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