Speed Commerce : Is Proprietary Software a Deal-Breaker When Picking a Fulfillment Partner?
February 14, 2022 at 02:33 pm EST
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Proprietary ecommerce software: Is it a distinct advantage to an ecommerce retailer looking for the right partner or just some fancy attribute on their website? In reality, custom-build software can sometimes differentiate between a smooth, uncomplicated fulfillment process and a haphazard, confusing system. Here's why choosing a provider with its own order and warehouse management solutions makes good business sense.
Cost savings
When you opt for a fulfillment provider that comes equipped with proprietary software, you'll likely pay considerably less line-for-line compared to what you would spend if the licensing and software usage fees came from a third-party systems provider. Since your fulfillment partner controls it all, you won't pay an inflated licensing or usage fee that the vendor profits from, then turns around and pay a portion back to the software vendor. And because they are the owners of all of this technology, fulfillment providers often don't charge a technology 'start-up' fee to new clients at all.
Problems get identified and fixed faster
Since your fulfillment partner is the one who manages, develops, and updates the software they'll be using, they understand every intricate part of how it works. That means when something goes wrong, it will be immediately identified and communicated back to the development team, who can begin fixing the issue. That also means no middlemen, no waiting for days to hear back from the primary vendor, and no lack of accountability on your provider's part. You'll know who's working to fix the issue, what it is, and how it's resolved.
More flexibility
As your company grows, you'll want a system that can grow with it, too. Whether it's increasing SKU count, adding more order detail fields, including more personalization options, or simply handling an increase in order volume, you may need to make changes to the way your order or warehouse management system processes your customers' orders. With a provider who handles its own technology, there comes a lot greater flexibility to make those changes and identify ways that the system can work better for individual clients' uses. Third-party vendors are typically less likely to make specific programming changes for each of their clients' retailers, opting instead to create one 'custom' screen for the fulfillment provider and allowing them to fit their clients into that model.
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Speed Commerce Corp. published this content on 14 February 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 14 February 2022 19:32:03 UTC.
Speed Commerce, Inc. is a single-source provider of omnichannel customer experience solutions and technology for ecommerce retailers and manufacturers. The Company specializes in ecommerce order fulfillment and contact center operations, assisting ecommerce retailers. Its cloud-based fulfillment platform for order and inventory management features integration with ecommerce platforms, and automatic order importing from online marketplaces, including Amazon, Magento, and Shopify. The Company offers a range of solutions, such as e-commerce customer service, fulfillment and warehousing, and client services. Its e-commerce customer services include inbound and outbound telephone support services, order processing, upselling, and cross-selling, email inquiries, outbound marketing campaigns, database scrubbing, and market research. Its fulfillment and warehousing solutions include receiving, picking and packing, shipping, inventory management, returns management, and cross-docking.