TDCX Inc. has continued its growth trajectory with the addition of two new clients in Europe. The new clients are both from the healthcare technology (healthtech) sector, a vertical that TDCX is making inroads into. For one client, TDCX will be providing customer support to individuals with specific medical needs and for the other, helping medical practitioners understand how to use sophisticated medical devices.

TDCX will also be supporting both clients in customer feedback management, process improvement, and training and development. TDCX?s ability to break into new verticals such as healthtech stems from its specialization in managing complex customer interactions, ability to deliver CX outcomes through its high-performing talent and agility in meeting client requirements. In just 12 weeks, TDCX will put together a team of skilled multilingual CX professionals and train them to serve customers across four European countries, namely the United Kingdom, France, Norway and Denmark.

To support its expanding operations, TDCX plans to grow its workforce in Spain by tapping the diverse talent pool in Europe. The company offers structured talent development programs which include career development initiatives and access to courses aimed at improving overall employee skills and competencies. These programs are designed to provide them with up-to-date resources for continual improvement, helping employees stay current in their respective fields.