On 29 November we'll be making some small changes to the Buyer Protection policy. Along with some minor wording adjustments, the main changes are:

• 'Faulty goods' will be explicitly covered by the Buyer Protection policy.

• When a buyer claims an item isn't as described, then they are now responsible for showing that they have returned the goods to the seller via tracked delivery (or something similar).

• Goods requiring installation (such as phone screens, screen protectors, etc) will not be covered by the Buyer Protection policy, where the seller has stated that the good must be installed by a professional, and the buyer has not engaged a professional to perform the installation.

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Trade Me Group Limited published this content on 15 November 2018 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 15 November 2018 11:13:07 UTC