Item 5.02 Departure of Certain Officers; Appointment of Certain Officers.

Appointment of Chief Executive Officer

On November 28, 2022, the Board of Directors (the "Board") of Zendesk, Inc. (the "Company") appointed Tom Eggemeier as Chief Executive Officer of the Company, effective as of November 28, 2022.

Mr. Eggemeier, age 50, previously served as partner at the private equity firm Permira, where he was head of the firm's Menlo Park, CA office and focused on investing and value creation in the technology sector. Prior to joining Permira, Mr. Eggemeier was the President of Genesys, a Permira fund portfolio company and leader in omnichannel customer experience and contact center software. Mr. Eggemeier holds a B.A. from the University of Dayton and a J.D. from the University of Chicago Law School.

There are no arrangements or understandings between Mr. Eggemeier and any other persons pursuant to which he was appointed as Chief Executive Officer. There are also no family relationships between Mr. Eggemeier and the executive officers or directors of the Company, and no transactions involving the Company and Mr. Eggemeier that the Company would be required to report pursuant to Item 404(a) of Regulation S-K.

Appointment of Acting Chief Financial Officer

On November 28, 2022, the Board appointed Julie Swinney as acting Chief Financial Officer of the Company, effective as of December 2, 2022.

Ms. Swinney, age 51, is an accomplished executive with more than 25 years of finance, operations, mergers & acquisitions and global business scale experience across software and hardware. Prior to being appointed as acting Chief Financial Officer, Ms. Swinney served as Senior Vice President of Finance and Strategy at the Company. In addition, Ms. Swinney previously served as Vice President of Corporate Strategy, Planning and Reporting, Chief Audit Executive and Vice President and Chief Financial Officer of Cloud and Enterprise Data Center business, in each case, of Intel.

There are no arrangements or understandings between Ms. Swinney and any other persons pursuant to which she was appointed as acting Chief Financial Officer. There are also no family relationships between Ms. Swinney and the executive officers or directors of the Company, and no transactions involving the Company and Ms. Swinney that the Company would be required to report pursuant to Item 404(a) of Regulation S-K.

Resignation of Chief Executive Officer

Mikkel Svane has resigned from his position as Chief Executive Officer of the Company. The Company confirms that the final day of employment for Mr. Svane was November 28, 2022.

Resignation of Chief Financial Officer

Shelagh Glaser has resigned from her position as Chief Financial Officer of the Company. The Company confirms that the final day of employment for Ms. Glaser was December 1, 2022.

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