18 billion tickets and trillions of data points informing bots and generative AI will help every business deliver superior customer experiences
Available today, Zendesk AI will help companies instantly improve service experiences, save time, better understand their customers, and create seamless interactions. The solution continues to learn over time, is fast to deploy, easy to use, and immediately adds value without the need for large teams of developers or months of implementation time.
"More than 90% of our customers already use AI within
New Advanced AI adds value from day one
According to the 2023 Zendesk CX Trends Report, customers have high expectations for AI; however, business leaders said their organizations have yet to achieve cost savings and improved efficiency. Zendesk AI allows companies to instantly infuse intelligence into every part of the service experience, resulting in smarter conversations that quickly resolve issues.
Built on the world's largest CX-specific dataset, Zendesk AI continuously learns from every customer interaction and allows companies to better assist customers. By eliminating the work of manually assigning and routing inquiries, leaders can free up team capacity and reduce operating expenses. Additionally, by automatically solving more customer queries (especially during periods of high demand), businesses are in a better position to contain costs.
New capabilities announced today include*:
*Advanced bots: Enhanced, pre-trained bots for messaging and email automatically solve issues and leverage the most extensive database of customer intents for more personalized, industry-specific and accurate responses.
*Agent assistance: AI-powered insights and suggestions improve agent productivity by allowing agents to quickly solve customer issues and use AI-generated content to respond faster, with proper context.
*Intelligent triage: Uses intent detection, language detection, and sentiment analysis to create powerful intelligent workflows that get smarter over time, classify incoming customer requests and allow teams to power workflows based on these insights.
In addition,
"While running and scaling a successful CX team is complex, using AI should be simple," said
Trust and security is imperative to building responsible AI and safeguarding other critical CX features.
To hear more about the company's vision for intelligent CX visit the Zendesk Newsroom.
*Advanced AI requires a Suite Professional plan or higher. AI-powered capabilities for agents require Zendesk Agent Workspace.
**Advanced Data Protection will be available for Enterprise and Enterprise plus customers next quarter, more information coming in June.
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