BC: So, who should take this class?

CR: Unlike our larger systems, we don't expect ISIS | 1000 customers to have a full time support staff. The system itself is so inexpensive, it's a stretch to think they'll invest in our full-length (Avid Certified Support Representative) certification classes.

So, this class is essentially for the users themselves, and if they have a support staff, for them too. It's super inclusive.

BC: What are they going to get out of it? Basically, what's in it for them?

CR: (laughs) That's a great question!

There is already a QuickStart video on basic configuration, but we take subjects like configuration and management and go into much greater depth.

Our goal with the class is really to make customers successful with their ISIS | 1000. To do that, we need to give them a deeper understanding of what they can do with it.

It's a big leap to go from local storage to shared storage, and there's so much more you can do with it. So, we talk about strategies for deploying ISIS | 1000, and how it changes your workflow. The WHY vs just how.

BC: I understand the course is mostly video. Can you talk about that?

CR: Sure. The class is divided over 12 videos, totaling about 2 hours, followed by a 1-hour live webinar. It's a lot of content.

We start with the basics:

  • How to get [the system] into a rack, then quickly move on to some of the more advanced setup topics, like IP addressing, how do you integrate it as a device on your network, assign an IP address, etc.

Next, we talk about the actual management of the device. This includes things like:

  • Admin controls, where are they and what can you do with them
  • What are Workspaces and why you would create them
  • What are Users, how to create them and give them access to the right workspaces

Finally, it's on to troubleshooting and how to deal with a hardware failure, perform regular maintenance, understanding common statuses, etc.

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