According to a global survey of IT decision makers by Vanson Bourne and Barco ClickShare, on average employees raise 11 tickets a week for support with IT issues.

Over two thirds (67 per cent) of respondents claim that employees ask for the most assistance with presentation technology problem, closely followed by internet connection issues (59 per cent), and printer issues (55 per cent).


Barco ClickShare wanted to uncover the root cause of tickets issued around presenting technology, to make businesses run more efficiently and improve workforce productivity.

'Not my job'

The survey reveals that a sizeable proportion of non-IT workers separate their day-to-day job from the problems they encounter using technology. Four in 10 (45 per cent) IT employees claim that employees raise tickets because they believe it's not their job (45 per cent).
This will remove the need for training, and alleviate the workloads of the IT department who can divert their attention to more complex and important issues, such as cyber threats and re-engineering IT architecture.

Barco NV published this content on 07 July 2017 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 07 July 2017 09:20:09 UTC.

Original documenthttp://www.barco.com/en/News/Post/2017/7/7/Why-do-employees-ask-for-IT-support-with-meeting-room-technology

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