MINNEAPOLIS - December 4, 2014 -- CenterPoint Energy was recently named one of the Cogent Reports 2014 Utility Customer Champions. Designees are determined based on in-depth responses from 40,000 residential customers of the 127 leading U.S. electric and natural gas utility companies. In achieving their status as Utility Customer Champions, utilities had to be among the industry leaders in building customer trust, achieving operational excellence and offering value-added products and services.        
            "Our goal is to provide our customers with an exceptional experience by investing in technologies that give them useful information and provide them with services that are valuable to them," said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. "I would like to thank our employees for their hard work and dedication to providing quality customer service; I am pleased we are being recognized for our commitment to delivering value and great service to our customers."
            To be named to Customer Champions list, a utility must have received an index score of at least 710 (out of a possible 1,000 points). The score takes into account separate measures for Operational Satisfaction, Product Experience, and Brand Trust. The findings also demonstrated that customers who trust their utility tend to engage with them more proactively and provide higher ratings in all other areas including when commenting on social media.

distributed by