FinecoBank : PR - Fineco among leaders for the customer experience in Italy

A research by KPMG ranked FinecoBank sixth among Italian and international companies and first among financial brands

Consulting firm KPMG placed FinecoBank as leading financial brand for the quality of its Customer Experience and sixth among major national and international players in Italy.

KPMG's Customer Experience Center published "The Age of Customer Experience", after seven years of worldwide surveys, on more than 140 Italian and international brands, sampling over 2,500 consumers. The survey aimed to highlight best practices among leaders in customer experience, highlighting a positive correlation between customer experience and results achieved by the different companies.

The study assigned each company a Customer Experience Excellence Score based on the average of each score achieved in the "Six Pillars" of customer experience: Personalisation, Integrity, Expectations, Resolution, Time and Effort, Empathy.

"We are very proud of the result of this survey, reached thanks to our "One Stop Solution" model, enabling us to meet all the financial needs of savers with a single account and a range of advanced, easy-to-use services. A result that confirms the success of FinecoBank's model and the achievement of our main goal: meet our customers' daily needs, simplifying banking and making their lives easier. Our model is based on three pillars: operating efficiency, transparency towards customers and innovation."

FinecoBank is the direct, multi-channel bank of the UniCredit Group. It has one of the largest advisory networks in Italy* and is the leading bank in Italy for equity trades**. FinecoBank offers an integrated business model combining direct banking and financial advice. With a single free-of- charge account including a full range of banking, credit, trading and investment services, which are also available through applications for smartphone and tablet. With its fully integrated platform, FinecoBank is the benchmark for modern investors.

* Source: Assoreti

** Source: Assosim

Fineco - Media Relations Fineco - Investor Relations

Tel.: +39 02 2887 2256 Tel. +39 335 580 5703

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Barabino & Partners Tel. +39 02 72023535

Emma Ascani

e.ascani@barabino.it

+39 335 390 334

Tommaso Filippi t.filippi@barabino.it

+39 366 644 4093