• Only those hotels that obtain the highest rating from travellers are awarded the TripAdvisor 2014 Excellency Certificate

NH Hotel Group has been awarded the TripAdvisor Excellency Certificate (2014) for another year, a distinction that recognizes the excellent standard of hospitality, based on the opinions that users give on this site, which is considered the biggest travel website in the world. This year, 130 establishments in the hotel group, located across all Business Units, have fulfilled the exigent requisites set by the well-known platform.

The requirements that companies must fulfill in order to obtain the certificate include maintaining an overall score of at least four out of five points, according to the ratings awarded by travellers over the last twelve months, as well as a certain volume of comments and recent entries, popularity index and permanence on the webpage of at least a year.

"NH is proud to receive this prestigious award, especially as it is the travellers who assess and rate the excellence of the service at our hotels. There is no better recognition than the satisfaction of our guests" stated Javier Carazo, Senior Vice President of Quality and Competition at NH Hotel Group, who adds that "this distinction encourages us to carry on working in order to offer the best experiences to our clients during their stay."

"TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence" said Marc Charron, President of TripAdvisor for Business. "The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most - their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience."

The hotels in the Group that have received the certificate include flagship establishments such as the NH Palacio de Tepa in Madrid, the NH Constanza in Barcelona, the NH Porta Rossa in Florence, the NH Giustiniano in Rome, the NH Berlin Mitteand nhow Berlinin the German capital, the NH Harrington Hall in London, the NH Grand Hotel Krasnapolsky in Amsterdam, the NH Santa Fe in MexicoCity or the NH 9 de Julio in Buenos Aires, among other (See all NH destinations)

Bet on transparency

The NH Hotel Group is an example of transparency in the sector, as it has been providing consumers with transparent and direct feedback, through TripAdvisor, from real clients who have stayed at its hotels. The Group shows in its web the client´s scores, opinions and recommendations without placing any filter on this information.

Moreover, NH Hotel Group sends all of its guests an e-mail once their stay at the hotel has finished inviting them to share their opinion. These comments are collected on the Quality Focus Online platform through which the company measures the levels of customer satisfaction and draws up improvement plans for its processes in order to continue adapting to consumer needs.

About NH Hotel Group

NH Hotel Group (www.nh-hotels.com) is Europe's third-ranked business hotel chain. The Company operates close to 400 hotels with almost 60,000 rooms in 28 countries across Europe, the Americas and Africa, including top destinations such as Amsterdam, Barcelona, Bogota, Berlin, Brussels, Buenos Aires, Düsseldorf, Frankfurt, London, Madrid, Mexico City, Milan, Munich, New York, Rome and Vienna.

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