OPEN TEXT CORPORATION WATERLOO, Ontario, Oct. 8, 2014 /PRNewswire/ -- OpenText(TM) (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that the international, award-winning and independent wealth-structuring company, Hawksford Group, has implemented its EIM strategy to create a seamless, digital process for improving information governance and compliance.
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Hawksford Group highlighted its desire to move away from its reliance on paper-based systems as these resulted in inefficiencies when locating client files, which had an impact on customer service standards. The firm identified that by adopting a more paperless working environment, clients would ultimately benefit as staff could focus more of their time on clients.
Hawksford Group selected OpenText's Content Suite, the core of OpenText's EIM platform, to provide a single digital repository for client information. OpenText's Content Suite has been implemented alongside its Process Suite to form a unified platform that centralizes information, automates business processes, indexes portfolios, generates invoices and ensures transparency across all departments. Adopting this approach is providing the Hawksford Group with end-to-end visibility and control of all unstructured and structured data across the organization, helping ensure a more efficient compliance processes and reducing risk.
"Accuracy, dependability and transparency are the three things that I care about. In the financial services business, there is no margin for error," said Matthew Wilkinson, Associate Director of Business Enablement at the Hawksford Group. "We have a duty of care to our clients and the regulators, so when it came to evaluating potential business process management and EIM products, we looked at functionality, as well as the technical and commercial capabilities available to us. The best fit for us was OpenText."
With a growing number of remote workers, Hawksford Group also required the ability to access electronic documents securely whilst also being able to enact processes when away from the office environment. The company introduced OpenText's Information Exchange Suite to allow employees to send and receive secure communications from any location, ensuring client service and confidentiality is maintained.
All emails get permanently stored against a client record, allowing employees to access the details at a later date. Using OpenText technology to manage all content efficiently also benefits the extensive audit trail required of today's financial service providers. Hawksford Group now has complete visibility of who did what, where and when, helping it to meet compliance and audit needs.
Mr. Wilkinson concludes, "Recently we have made a number of game-changing business-process-orientated decisions. These have involved identifying the need for new technology, choosing the right technology partner and implementing a bespoke platform that enables us to hold all client information in a single repository. This has ultimately enabled us to provide additional services to clients and enhanced our client service standards, which sets us apart from others in the market."
Learn more about OpenText EIM:
-- Read Mark Barrenechea's blog:
http://www.opentext.com/portal/site/communities/ceo-blog
-- Attend Enterprise World 2014:
http://www.opentext.com/campaigns/enterprise-world-2014About OpenText
OpenText is the leader in Enterprise Information Management, helping customers to create a digital-first world by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premises or in our cloud. For more information about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: www.opentext.com.
About Hawksford Group
Hawksford is an internationally located, independent wealth structuring company specialising in preserving and enhancing wealth. Clients range from small and large corporates to ultra high net worth individuals. Hawksford offers trusts, companies, foundations, partnerships, family offices, investment fund administration, succession planning and employee solutions. The business has over £30 billion worth of client assets under administration. Hawksford employs more than 200 people globally. Hawksford has offices in Jersey, Switzerland, Singapore and the United Arab Emirates and has operating capabilities in the British Virgin Islands and New Zealand.
Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Copyright ©2014 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit: http://www.opentext.com/who-we-are/copyright-information
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