Tata Motors : enhances customer experience in South India; expands dealership footprint to over 600 touchpoints

Three new 3S commercial vehicle dealerships launched Trichy, Warangal and Madurai in the last three months

KEY HIGHLIGHTS:

• These three 3S dealerships will also provide a one stop solution for customers with vehicle financing, insurance and loyalty programs, buy back of old vehicles, and service contracts and a host of other value added services.

Tata Motors, the largest commercial vehicle manufacturer in the country, continues to expand its dealership footprint across Southern India with a network of over 600 touch points to enhance customer experience. The company has launched three new 3S dealerships in Trichy, Warangal & Madurai, in the last three months with new state-of-the-art facilities to provide customers with a complete sale, service and spares experience, catering to Tata Motors complete range of commercial vehicles, all under one roof.

Equipped with dedicated bays like accident repair bays, washing ramps, dedicated quick service bays, two post hoists and inspection pits, these facilities are also equipped with amenities like advanced Wheel Alignment units and an Automatic Lube Dispensing unit, along with driver restrooms with bunkers and washrooms. The sales and customer reception area is air-conditioned and Wi-Fi enabled. These facilities also offer 24*7 services in the region. Professionally trained and experienced staff will make the whole experience of purchasing and owning a Tata Motors commercial vehicle, a hassle free experience.

Commenting on the occasion, Mr. R.T Wasan, Vice President, Sales and Marketing, Commercial Vehicle Business Unit said, 'With one of the largest and growing commercial vehicles networks of over 600 touchpoints in the South, we at Tata Motors are well-positioned for further growth in one of the most active trading regions in the country. With the widest product portfolios', it was equally important to work with the right partners in this market, to further our network plans, to leverage the substantial demand for our commercial vehicles in the Southern region, at the same time provide a world-class customer experience resonating with the Tata brand name. With the setting-up of three new commercial dealerships in this market, we hope to build strong, lasting relationships with our customers here.'

Tata Motors continues to invest in its products, its sales & service network, redesigning, developing & deploying modern dealerships, with an aggressive customer centric approach of anticipating customer requirements. With over 1400 sales and over 1800 service touch points across the country, the company hopes to develop and deploy effective modern dealership models, to significantly improve customer experience and convenience across its network, while also improving penetration and driving quality.

About Tata Motors

Tata Motors Limited is India's largest automobile company, with consolidated revenues of INR 2,75,561 crores (USD 41.6 billion) in 2015-16. Through subsidiaries and associate companies, Tata Motors has operations in the UK, South Korea, Thailand, South Africa and Indonesia. Among them is Jaguar Land Rover, the business comprising the two iconic British brands. It also has an industrial joint venture with Fiat in India. With over 9 million Tata vehicles plying in India, Tata Motors is the country's market leader in commercial vehicles and among the top in passenger vehicles.

Tata cars, buses and trucks are being marketed in several countries in Europe, Africa, the Middle East, South Asia, South East Asia, South America, Australia, CIS and Russia.