Copthorne Hotel Cameron Highlands enhances its customer experience with TM's Hospitality Entertainment Solution 

​Telekom Malaysia Berhad (TM) today continues to elevate the experience of guests at Malaysian hotels when the Company signed a Service Agreement with Copthorne Hotel Cameron Highlands for the provision of itsHospitality Entertainment Solution. 

Under this agreement, Copthorne Hotel will be able to enjoy TM's latest ICT and entertainment package comprising In-Building Broadband Solution (IBS), TM's IPTV service - HyppTV, and a Call Centre service; powered by TM's high-speed broadband (HSBB) network connectivity.

The solution is targeted not only for hospitality industry players; hotel businesses, retreat owners, resort owners/operators, but also at hospitals and any high tenancy buildings that require wired/wireless Internet access and uninterrupted TV viewing.

Badrul Hisham Bahari, State General Manager, TM Perak signed the Service Agreement on behalf of TM, while Copthorne Hotel Cameron Highlands was represented by Patrick Tee, General Manager, Copthorne Hotel Cameron Highlands. Present to witness the signing ceremony were Wan Ahmad Kamal Wan Halim, Executive Vice President, Enterprise, TM and Chua Jim Boon, Director, Augustland Hotel Sdn Bhd. 

Commenting on the new partnership, Wan Ahmad Kamal said, "On behalf of TM, I would like to congratulate Copthorne Hotel Cameron Highlands for having decided to enhance the enjoyment of its guests with TM's Hospitality Entertainment Solution that will keep them connected and entertained throughout their stay at the hotel. We hope that with Hospitality Entertainment Solution, Copthorne Hotel Cameron Highlands will be a showcase of success for other properties under the Millennium & Copthorne flagship to follow suit. We believe you have set new standards for WiFi connectivity and in-room entertainment for hotels in Cameron Highlands, leaving your competitors green with envy. In TM's interest, we also hope that other hotels in the area will follow your lead and jump into the bandwagon to subscribe to this solution from us." 

"This comprehensive solution is specially developed to elevate the hotel guests' experience and also to ease hoteliers technical management concerns as the solution provides High Speed Broadband Internet access via TM's connectivity, world-class entertainment via HyppTV, as well as a 24/7 Call Centre and Customer support. In short, the hotel can focus on what they do best - providing convenience and hospitality to their patrons, and let us do the rest. This is in line with our 'Business Made Easier' aspiration to become the preferred communications and complete solutions partner to Enterprises in Malaysia," added Wan Ahmad Kamal.

In his speech, Chua Jim Boon said, "Copthorne Hotel Cameron Highlands is the largest international affiliated hotel in Cameron Highlands and is proud to be the first hotel in Cameron Highlands to provide High Speed Wifi Internet Access with world-class in-room entertainment via HyppTV. These additional facilities will complement the recently completed upgrading of the Deluxe rooms and Apartments in line with the mission and aspirations of the hotel to be recognized as the leading hotel in Cameron Highlands which excels in providing quality service that exceeds Guests' expectations."  

In today's internet age, the hospitality industry needs to ensure that guests are not only comfortable, but also well connected. Modern travellers are looking to escape into a world of comfort, while staying connected to their network of loved ones, friends and business associates. Thus internet accessibility has become even more important for the travellers in this era of technology. 

The collaboration between both parties is timely as it goes in tandem with the current Visit Malaysia 2014 campaign by the Government to promote Malaysia's hospitality industry. According to Tourism Malaysia's data, a total of 25.72 million tourists entered Malaysia in 2013, an increase of 1.03% year-on-year compared to 2012, making our country the 10th most visited country in the world in 2013. 

With this collaboration, Copthorne Hotel Cameron Highlands will be able to offer their guests high quality 'plug-and-play' internet access where guests away on holiday can remain connected to their loved ones by sending email, holiday photos, and videos or update their social media networks. Business guests can also enjoy secured access to their corporate intranet enabling them to stay productive while they are away from their office. The service will cover all areas of the establishments including ballrooms, function rooms and its 269 guest rooms.

Subscribers to this latest solution are offered up to 65 HyppTV channels to choose from HyppTV's library for their guests; which include nine (9) Free To Air (FTA) channels and 56 premium channels.

TM, being the leading telecommunications services provider in Malaysia continues to play its role in empowering businesses, in line with its aspiration of 'Business Made Easier'. New solutions such as the Hospitality Entertainment Solution is just some of the examples of the broad range of solutions that TM offers to cater to the business needs of its Enterprise customers. 

For more information on TM and its product offerings, log on to www.tm.com.my​.​
distributed by