TELEPERFORMANCE : June 16,2016| Teleperformance Bags the Frost & Sullivan Asia-Pacific Contact Center Outsourcing Service Provider of the Year award for the 5th Consecutive Year.

Teleperformance Nethetrlands-EN.indd PRESS RELEASE

TeleperformanceBagstheFrost&SullivanAsia-PacificContactCenter OutsourcingServiceProvideroftheYearawardforthe5thConsecutiveYear.

Singapore, June 16, 2016 - Teleperformance , the world's leading provider of outsourced customer experience management services, has bagged the Frost & Sullivan Asia-Pacific Contact Center Outsourcing Service Provider of the Year award for the 5thconsecutive year.

The award was presented to Teleperformance at the 13thannual Frost & Sullivan Asia-Pacific ICT Awards banquet, held at the Equinox Restaurant, Swissotel The Stamford in Singapore on June 15.

Mr. Shuishan Lu, Industry Analyst, Digital Transformation, Asia-Pacific at Frost & Sullivan said that Teleperformance has successfully broug Singapore, June 16, 2016 - Teleperformance , the world's leading provider of outsourced customer experience management services, has bagged the Frost & Sullivan Asia- Pacific Contact Center Outsourcing Service Provider of the Year award for the 5th consecutive year.

The award was presented to Teleperformance at the 13th annual Frost & Sullivan Asia-Pacific ICT Awards banquet, held at the Equinox Restaurant, Swissotel The Stamford in Singapore on June 15.

Mr. Shuishan Lu, Industry Analyst, Digital Transformation, Asia-Pacific at Frost & Sullivan said that Teleperformance has successfully brought best-in-class global service capability along with local market expertise in 6 service delivery markets, adding up to 30 contact centers in the Asia Pacific region.

"With global consistency in its service processes and technology, Teleperformance has further strengthened its value proposition by offering full suite of omni-channel services with diversified vertical experience.

Covering comprehensive lines of business services from technical support, customer care and retention to sales and behavior analytics, Teleperformance continues to grow its local presence while actively expanding into the new markets such as Australia, China and Malaysia," he added.

"We are honored to receive the prestigious Asia-Pacific Contact Center Outsourcing Service Provider of the Year award for the fifth consecutive year from Frost & Sullivan, a leading consulting firm. We will continue to provide our clients with the best solutions for their businesses in the years to come," said Mr. David Rizzo President of Teleperformance Asia-Pacific Region.

The contenders for the Frost & Sullivan Asia-Pacific ICT Awards were evaluated on a variety of actual market performance indicators which include revenue growth, market share and growth in market share, leadership in product innovation, breadth of products and solutions, major customer acquisitions, and business and market strategy, amongst other category-specific criteria.

A team of 30 leading Frost & Sullivan analysts and consultants based in Asia-Pacific were involved in the short listing, evaluation and research process, applying the same thorough approach that has been the hallmark of Frost & Sullivan globally.

The findings of the detailed examination are then presented to a panel of independent judges comprising influential personalities, decision makers and thought leaders in Asia-Pacific's ICT industry, who have in themselves pushed the boundaries of innovation and corporate excellence, in deciding the recipients in each award category. ht best-in-class global service capability along with local market expertise in 6 service delivery markets, adding up to 30 contact centers in the Asia Pacific region.

"With global consistency in its service processes and technology, Teleperformance has further strengthened its value proposition by offering full suite of omni-channel services with diversified vertical experience.

Covering comprehensive lines of business services from technical support, customer care and retention to sales and behavior analytics, Teleperformance continues to grow its local presence while actively expanding into the new markets such as Australia, China and Malaysia," he added.

"We are honored to receive the prestigious Asia-Pacific Contact Center Outsourcing Service Provider of the Year award for the fifth consecutive year from Frost & Sullivan, a leading consulting firm. We will continue to provide our clients with the best solutions for their businesses in the years to come," said Mr. David Rizzo President of Teleperformance Asia-Pacific Region.

The contenders for the Frost & Sullivan Asia-Pacific ICT Awards were evaluated on a variety of actual market performance indicators which include revenue growth, market share and growth in market share, leadership in product innovation, breadth of products and solutions, major customer acquisitions, and business and market strategy, amongst other category-specific criteria.

A team of 30 leading Frost & Sullivan analysts and consultants based in Asia-Pacific were involved in the short listing, evaluation and research process, applying the same thorough approach that has been the hallmark of Frost & Sullivan globally.

The findings of the detailed examination are then presented to a panel of independent judges comprising influential personalities, decision makers and thought leaders in Asia-Pacific's ICT industry, who have in themselves pushed the boundaries of innovation and corporate excellence, in deciding the recipients in each award category.

ABOUT TELEPERFORMANCE GROUP

Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 201X, it reported consolidated revenue of €X,XXX million ($X,XXX million, based on €1 = $X.XX).

The Group operates XXX,000 computerized workstations, with close to XXX,000 employees across around XXX

contact centers in XX countries and serving more than XXX markets. It manages programs in XX languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

For further information, please visit the Teleperformance website atwww.teleperformance.com