Angela Lockwood

Joseph Rowntree Housing Trust is a British company that provides comfortable, affordable, and secure homes to people in York and parts of the UK. The non-profit company is based in York, UK. The company was established over 110 years ago by Joseph Rowntree to provide high-quality housing. The parent organization, Joseph Rowntree Foundation, was also created to understand and confront the root causes of social problems. The company is committed to making its website accessible and protecting its users' privacy, and it reports on its performance to its leadership team, board, and trustees every month.

Institute of Customer Service is an independent, professional membership body for customer service. The firm offers membership services, qualifications and training services, research and insight, and standards and accreditation. The company was founded in 1996 and is headquartered in London, the United Kingdom.

National Housing Federation Ltd. operates as a trade association for member social housing providers. It invests in neighbourhood projects, supports and promotes the work that housing associations do and campaign. The company is headquartered in London, the United Kingdom.