Brian S. Higgins

Acme Packet, Inc. manufactures communications equipment designed to route voice and data over internet protocol networks. The company was founded by Patrick J. MeLampy on September 11, 2000 and is headquartered in Woburn, MA.

RightNow Technologies, Inc. provides customer relationship management software and services. The company offers RightNow CX, a customer experience suite for consumer-centric organizations to enable interactions across Web, social, and contact center touch points. Its RightNow CX suite includes RightNow Web Experience, which integrates into an existing Web infrastructure to provide an online customer experience providing customer access to Web self-service; RightNow Social Experience that enables organizations to listen and respond to conversations with their consumers on the social Web and to build branded communities to cultivate their own conversations; RightNow Contact Center Experience, which enables organizations to deliver consistent customer experiences across multi-channel interactions; RightNow Engage, which provides horizontal service, sales, and marketing business processes that support, span, and inter-connect the Web, social, and contact center experiences; RightNow CX Cloud Platform that provides a platform for scalability, performance, flexibility, and security; RightNow Mission Critical Operations, a cloud delivery platform; and RightNow CX Commitment, which describes the way to deliver a customer experience. The company also provides professional services, including project management and consulting services. It serves various industries, such as technology, public sector, retail/consumer packaged goods, entertainment, financial services, telecommunication, and travel and hospitality industries. The company was founded in September 1997 by Greg R. Gianforte and is headquartered in Bozeman, MT.

Newfound Communications, Inc. produces communications software. It offers call recording solutions, interactive voice response (IVR), and dialing solutions for the telecommunications industry. The company was founded by Kris Hopkins and Darren Hopkins in 2000 and is headquartered in Lawrence, MA.

Eloqua, Inc. provided cloud-based marketing automation and revenue performance management software solutions. The company was founded by Abe Wagner, Mark Organ, Paul Teshima, and Steven K. Woods in 1999 and was headquartered in Vienna, VA.