"I see it as
Who is
In line with the bank’s purpose of bringing possibilities to life, the bank offers end-to-end financial solutions to retail, enterprise and corporate customers, and its regional and global footprint enables it to offer cutting-edge financial solutions to its clients. The bank is a leader in the credit card space. It has also been associated with a number of market firsts, such as the launch of the first ATM, Sharia-compliant banking and unsecured lending.
Facing the ever-changing customer needs over the past few years,
Bank Outlets Rethink Their Positioning as Epidemics and Digital Technologies Hit the Financial Industry
In recent years, the epidemic and digital technologies have continuously impacted traditional commercial banks. The diversified requirements of bank users and physical isolation brought by COVID-19 epidemic have accelerated the digital transformation of commercial banks. As a result, "mobile first" has become a top topic in the industry. More and more banks regard "mobile money" as the essential way to digital transformation. As consumers embrace mobile banking, digital channels absorb many traditional banking transactions. As a result, customers ’footprint at bank outlets start to decline, leading to the closure of many outlets. However, bank outlets remain an important channel for serving customers. According to a McKinsey study on
There is no doubt that bank outlets are still indispensable in banks' digital transformation journey. However, banks are supposed to re-examine the position of offline outlets. In the future, branch offices will act as face-to-face (F2F) channels and customer experience centers where customers handle complex transactions, solve problems and receive financial advisory services. Smart bank branch networks will be the key for banks to achieve this goal and support commercial banks' digital strategies.
The Traditional Branches Connection Solution Hinders the Digital Upgrade of Banks. Who is the "Mr. Right" for this Situation?
However, traditional bank branch network architectures are no longer sufficient to support the upgrade of digital branches or even hinder it.
First, the cost of traditional WAN networking solutions for branch connection is too high. With the promotion of digitalization, the demand for real-time data transmission of financial transactions, services, and files in bank branches, as well as the demand for digital office and high-quality video/voice within branches, has exploded. However, most banks traditionally rely on Multi-Protocol Label Switching (MPLS) to implement network connections between headquarters and branch sites, as well as between branch sites. However, the cost of construction of MPLS links is too high. Most banks hesitate in the face of such high cost. This becomes an obstacle to the establishment of intelligent branches of banks.
Traditional solutions also fall short of meeting the requirements for banking agility and flexibility. Previously, the construction, configuration, and go-live of a network at a new bank branch could take weeks or even months. Furthermore, many services that should have been available to customers if there was a strong network cannot be provided in some areas due to a lack of professional staff. As a result, traditional solutions become an impediment to the agility requirements of banking in the digital age.
Furthermore, low network O&M efficiency becomes a pain point for banks' digital transformation. Banks are typical of these situations: the network structure is complex and invisible, branch locations are dispersed, and network diagnosis cannot be performed remotely. As a result, when network problems arise, IT Technicians must handle them. It could take several hours or even days, which would be disastrous for the banks' operations and result in significant losses. As we can see, when the continuity of banking services is threatened by a network problem, traditional solutions fail.
Since the traditional branch connection solution is obsolete in the digital era, what is the best solution for digital branch construction? SD-WAN (software defined wide area network) technology is the answer. SD-WAN, as a next-generation technology and service, can help banks connect their branches and promote smart branch upgrades by constructing a powerful network based on cost-effectiveness, agility, flexibility, scalability, security, and compliance.
As business continues to expand,
To meet the digital transformation requirements,
3) Full-process automation:
Supporting multiple ZTP modes including emails, USB flash drive, etc. Network deployment at branches can be performed within minutes. Branch, device, application and link status are all visualized. Capable of centralized management and simplified O&M.
Finally,
Efficient, Reliable, Intelligent O&M, Accelerating Digital Transformation of
What does an SD-WAN-based branch cloud network bring to Absa Kenya?
"We got to a point where we can manage traffic and distribute traffic evenly across various technology options or various connectivity options from various connectivity providers. The value of this is that it gives us robust resilience in managing that connectivity," adds Okundi. Indeed, in the future, the branch network of
In addition, Huawei provides the iMaster NCE-Campus O&M platform for Absa Kenya, which can display the key O&M quality of devices, applications, and traffic. This platform can visualize application traffic of all branches, and therefore allows the IT team to monitor the dynamic data and adjust the bandwidth of each branch in a timely manner. This brings efficient and intelligent operations, as Okundi explains, " For my tech team, we now have a very good level of visibility regarding the usage of the connectivity partners we have engaged. We are able to see where the usage is and how the traffic is distributed. And in the worst-case scenario where manual intervention is required, our team can pinpoint the challenges, making their intervention very accurate and efficient."
These are just the tip of the iceberg in terms of the benefits provided by SD-WAN.
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