ANA : Expands Customer Service Experience and Introduces Complimentary In-Flight Wi-Fi Services for Business Class Passengers on International Flights

ANA NEWS

ANA Expands Customer Service Experience and

Introduces Complimentary In-FlightWi-Fi Services for Business Class Passengers on International Flights

• ANA will offer complimentary in-flight internet access to its Business Class passengers on its international flights starting this summer.
• Texting via ANA in-flight internet service will be available free of charge to Premium Economy and Economy Class passengers on international flights by the end of this fiscal year, March of 2025.

TOKYO, April 10, 2024 - All Nippon Airways (ANA), Japan's largest and 5-Star airline for 11 consecutive years, will offer complimentary ANA Wi-Fi Service for its business class passengers on international flights*1 beginning this summer. ANA's premium economy and economy class passengers*1 will also have access to complimentary texting*2 with ANA's Wi-Fi Service on international flights by the end of March 2025.

ANAWi-FiServiceon international flights began in 2014, allowing passengers to access the internet, e- mail, and social media platforms. Since then, offerings have been expanded to include complimentary Wi-Fi access on domestic flights, complimentary Wi-Fi for first class passengers on international flights.

"ANA is dedicated to continuously elevating our customer experience, and the additional Wi-Fi enhancements that will be utilized for personal or business purposes is the latest offering for our passengers," said Tomoji Ishii, Executive Vice President, Customer Experience Management and Planning of ANA. "Our ongoing efforts to expand inflight services is to provide our customers with an even more enjoyable and connected experience onboard."

*1:

◆B777-300ER (212 seats, non-THE Room business class seating type) 3 aircraft:

The in-flight internet supplier will be changed and the service will be launched as soon as it is ready. ◆B767-300ER (202 seats) 6 aircraft: