AutoZone : Environmental, Social, and Governance Report 2024

A Letter from Phil Daniele, President and CEO

Who We Are

FY2023 Highlights

About This Report

Environmental

Stewardship

Products

People and

Communities

Governance and

Transparency

Appendix

A Letter from Phil Daniele,

PRESIDENT AND CEO

Since the opening of our first store in 1979, AutoZone has been committed to serving the needs of the driving public. Still, we know that our obligations must extend far beyond the four walls of our physical spaces. At AutoZone and as AutoZoners, we're deeply dedicated to always putting our customers first, taking care of our fellow AutoZoners and serving the communities we cherish. Today, with more than 7,100 stores across the Americas and approximately 119,000 AutoZoners around the world, we share a common goal to LIVE AutoZone's Pledge and demonstrate our Values each day. When you shop at our stores, you know firsthand that, as AutoZoners, we are people of service, action and commitment. Whether taking care of our customers, proactively responding to ever-emerging global environmental needs or ensuring we are an inclusive workplace where all AutoZoners can thrive, we don't take for granted the responsibility and what it means to be an AutoZoner. As only the fifth CEO in our company's rich history, I am incredibly honored and enthusiastic about the opportunity to help serve and lead a company I love dearly and have been a part of for over three decades. Whether

past, present or future, our ability to put our customers first is and will forever be the key to our accelerated growth and continued success.

In keeping with our plans to publish our Environmental, Social and Governance (ESG) report annually, each April, we are proud to share our 2024 ESG Report.

Consistent with our Supplement to the

2022 ESG Report, which includes, among others, our Net Zero Ambition, Climate Transition Goals and Plan, Governance and Engagement, this Report provides meaningful disclosures, progress toward our commitments and programs already implemented that are driving us to our goals. Building upon our materiality assessment, we continued to evolve our ESG work through four distinct workstreams-Environmental, Products, Social (People and Communities) and Governance. Each workstream reports to our cross-functional ESG Steering Committee led by senior officers of our company. As previously disclosed, our Climate Transition Goals and Plan include our ambition to achieve Net Zero greenhouse

A Letter from Phil Daniele, President and CEO

Who We Are

FY2023 Highlights

About This Report

Environmental

Stewardship

Products

People and

Communities

Governance and

Transparency

Appendix

gas (GHG) emissions by 2050. We have also set short-, medium- and long-term GHG reduction targets that are intended to align with the Paris Agreement's goal of maintaining global temperature rise at 1.5-degrees Celsius. In addition to our Climate Transition Goals & Plan, we measured our GHG emissions footprint across our business. Our focused efforts are in service to our overall goal of reducing our carbon footprint and identifying the right "mix" of strategies toward our Net Zero GHG emissions aspirations in a timely and capital-effective manner.

In FY2023, we added 197 global stores to our portfolio, leading to a 4% increase in square footage. Yet our global emissions were essentially flat compared to FY2022. We began to see improvement and results from the emissions reduction and efficiency projects we put in place over the last few years. We expect to continue to see progress in our energy efficiency and emissions reductions in the years to come. For example, in FY2022, we secured an investment tax credit opportunity for a solar farm outside of San Antonio, Texas and we will purchase the underlying renewable energy credits produced directly from that project. We have deployed more fuel-efficient vehicles in our light-duty fleet and are testing hybrid and electric vehicles as well. As we have done for years, we continue to prioritize recycling, as many of our products can be collected for reuse or safe disposal.

I often say while we sell auto parts, at our core, we're really in the people business. To that end, I'm awe-inspired by our unique and powerful people-centric culture and what we do together every day to impact the lives of people. I'm particularly proud of our success as it relates to one of our six AutoZone Values, which is "An AutoZoner Always... Embraces Diversity." At AutoZone, every AutoZoner is a part of our AutoZone

family and embracing diversity is who we are. I take great pride in the diversity of our organization, from our Board of Directors to senior leadership, and particularly, our incredible field leadership team (Store Managers, Commercial Sales Managers, Territory Sales Managers, District Managers, etc.). In FY2023, 50% of our promotions were racially/ethnically diverse and 26% were women. Our executive leaders were 40% ethnically diverse and 13% gender diverse and of our Board of Directors, 30% were female and 30% were racially/ethnically diverse. Still, we are genuinely dedicated

to evaluating our progress as our company grows and we proudly welcome new AutoZoners to our AutoZone family.

In reading this Report, please know that our ESG journey is one of evolution, continuing to put people first, reducing our environmental impact and continuing to create positive impact in our communities. Also, despite the myriad of tactics we have leveraged and will continue to leverage to be honorable corporate citizens, make no doubt about it: our AutoZoners are the key to our success.

By Living our Pledge and exemplifying our Values, we continue to make great strides in our ESG efforts. I appreciate you, our customers, AutoZoners and our vendors, for the advancements we have made and continue to make and for your many contributions to helping ensure we have what it takes to do the job right.

Thank you, AutoZoners, for making this work possible each and every day!

President and CEO

Customer Satisfaction

2024 Environmental, Social and Governance Report

Who We Are

ABOUT AUTOZONE

AutoZone is the leading retailer and distributor of automotive replacement parts and accessories in the Americas. Each store carries an extensive product line for cars, sport utility vehicles, vans and light duty trucks, including new and remanufactured automotive hard parts, maintenance items, accessories and non-automotive products. We have a commercial sales program that provides commercial credit and prompt delivery of parts and other products to local, regional and national repair garages, dealers, service stations, fleet owners and other accounts. We also sell automotive hard parts, maintenance items, accessories and non-automotive products through www.autozone.com, and our commercial customers can make purchases through www.autozonepro.com. Additionally, AutoZone also sells the ALLDATA brand automotive diagnostic, repair and shop management software through www. alldata.com. We also provide product information on our Duralast branded products through www.duralastparts.com. AutoZone does not derive revenue from automotive repair or installation.

OUR HISTORY

Originally named "Auto Shack", AutoZone began as a division of Malone & Hyde, Inc., a publicly traded wholesale food distributor started by the Hyde family. Our founder, J.R. "Pitt" Hyde, III started Auto Shack with a few key members of the Malone & Hyde management team. Seeking to diversify the business, Pitt and team researched several retail sectors and recognized an opportunity existed for a retail auto parts store that could supply individual customers with aftermarket parts so they could care for their own vehicles. Pitt believed the characteristics found in supermarkets could be applied to the auto parts business: clean, well-lit,well-merchandised stores and exceptional, friendly customer service. The first Auto Shack store opened in Forrest City, Arkansas on July 4, 1979. In 1987, the name was changed to AutoZone.

5

A Letter from Phil Daniele, President and CEO

Who We Are

FY2023 Highlights

About This Report

Environmental

Stewardship

Parts are Just Part of What We Do

We sell auto parts, but our purpose is to passionately serve our customers; offer great career opportunities for our employees, affectionally called AutoZoners; serve the communities where we live, work and play; and provide value to our shareholders. We are constantly innovating to improve programs and processes that enhance our service to customers and deliver value to shareholders while protecting and caring for people, the environment and the communities we proudly serve.

Products

People and

Communities

Governance and

Transparency

5,682 U.S. Commercial programs serving technicians, professional shops, government entities, independent and national repair professionals

A Letter from Phil Daniele, President and CEO

Who We Are

FY2023 Highlights

About This Report

Environmental

Stewardship

Products

People and

Communities

Governance and

Transparency

Appendix

Over 754,000 SKUs

Over 50%

"Our Brands"(Duralast and the family of Duralast brands, TotalPro, ProElite, ShopPro, SureBilt, TruGrade, Econocraft and Valucraft)

Our primary international sourcing office is located in Shanghai, China with multiple sourcing offices around the world providing additional support. In FY2023, we opened a new direct import facility on the west coast of the U.S. to make our direct import program more efficient.

6 Store Support Centers & ALLDATA

• Memphis, Tennessee: Hyde and Formanek SSCs
• Monterrey, Mexico:
  Centro de Apoyo a Tiendas (CAT)
• São Paulo, Brazil:
  Centro de Suporte at Lojas (CSL)
• Chihuahua, Mexico:
  Business Technology Store Support Center (BTSSC)
• Haryana, India: BTSSC
• Elk Grove, California: ALLDATA Support Center

PLEDGE & VALUES

AutoZoners always put customers first!

We know our parts and products.

Our stores look great!

We've got the best merchandise

at the right price.

AN AUTOZONER

ALWAYS…

PUTS CUSTOMERS FIRST

Exceed your customers' expectations by providing WOW! Customer Service and going the Extra Mile. Understand your customers' needs and solve their problems. Treat each customer as your only customer.

CARES ABOUT PEOPLE

Treat people with dignity and respect. Recognize great work and provide frequent feedback.

Demonstrate concern for others and your community. Create a safe environment. Own your development and help develop others.

A Letter from Phil Daniele, President and CEO

Who We Are

FY2023 Highlights

About This Report

Environmental

Stewardship

Products

People and

Communities

Governance and

Transparency

Appendix

OUR CULTURE

At AutoZone, our unique and powerful culture of customer service is what sets us apart from the competition. For 44 years and counting, we have dedicated ourselves to offering the best merchandise at the right price, providing WOW! Customer Service and Trustworthy Advice. Across our stores, distribution centers (DCs), Store Support Centers (SSCs) and at ALLDATA, the foundation of our success is the rich culture our AutoZoners strive to live by. Every day, AutoZoners Go the Extra Mile for each other, our customers and the communities where we all live, work and play. We strive to create a welcoming, inclusive environment for our customers and for one another.

We are guided by our Pledge and Values. Our Pledge is our promise to customers and to each other as AutoZoners. The four simple, actionable lines of our Pledge help AutoZoners across the company know What It Takes To Do The Job Right, or what we call, WITTDTJR. Every AutoZoner, from AutoZoners in our stores to our CEO Team (officers of the company), strives to LIVE the Pledge. We are also guided by our Values as 1TEAM: An AutoZoner Always… Puts Customers First, Cares About People, Strives for Exceptional Performance, Energizes Others, Embraces Diversity and Helps Teams Succeed.

CHEER

PLEDGE

EXTRA MILER

Meetings at AutoZone begin with our Cheer to remind us of our commitment to customer satisfaction and our promise to put customers first.

The Cheer is high energy, exciting and is performed any time five or more AutoZoners are present.

How the Cheer works:

An AutoZoner leads the Cheer and all other AutoZoners in attendance respond.

Give me a: A-U-T-O-Z-O-N-E

Who's the best? AutoZone!

Who's number one?

The customer!

After the Cheer, we then collectively recite our Pledge. Most companies have a vision and/or mission statement: we have a Pledge! A Pledge to ourselves and our customers. In true AutoZone fashion, our Pledge starts with the customer.

AutoZoners always put customers first!

We know our parts and products.

Our stores look great!

We've got the best merchandise at the right price.

Following the Cheer and Pledge, an Extra Miler story is read. This story may be a note from a satisfied customer or from an AutoZoner recognizing a peer for going above and beyond.

Reading an Extra Miler Story at the start to every meeting is another way to:

• Reinforce our culture
• Emphasize that AutoZoners work hard to provide WOW! Customer Service
• Remind AutoZoners to put customers first
• Spotlight replicable behaviors aligned with our Values and culture
• Recognize exceptional performance