Avangrid, Inc. announced that it is enhancing customer service at several of its electric and natural gas utilities by launching bill explainer videos. This new educational tool will be available for customers of United Illuminating (UI) in Connecticut, Central Maine Power (CMP) in Maine, and New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) in New York. In Connecticut, the new bill explainer video is a customer education resource to break down the newly redesigned UI electric bill, which launched in February 2024 following four years of collaboration between UI?s Customer Service Team and the Public Utilities Regulatory Authority (PURA) Office of Education, Outreach, & Enforcement (EOE).

The video explains the four components of the UI electric bill: Supply, which encompasses UI?s payments to electricity generating companies for the energy they produce; Transmission, which pays for the interstate network of high-voltage electric lines carrying electricity from generating facilities to UI?s distribution network; Local Delivery, which funds UI?s poles, wires, substations, and workforce; and Public Benefits, which encompass the costs of public policy programs that state policymakers require UI to implement. In Maine, CMP launched its first-ever animated bill explainer video last year on digital, web, and social platforms. Having already received 45,000 views, the video is the beginning of a multi-video series that addresses some of the most frequently asked questions CMP receives in a new, innovative and approachable way. In first video, the company explored the different parts of a customer?s power bill, like electric supply, delivery, and public policy charges and how these pieces come together to make up one number each month.

New York?s new bill explainer video is a customer education resource to illustrate the components of NYSEG and RG&E?s electric and gas bills. The video explains the components of NYSEG and RG&E?s electric and gas bills: Supply, which clarifies the companies? costs from electricity generating companies for the energy they produce and fluctuates because of global market conditions; Local Delivery, which funds the companies?

infrastructure, grid, meters, and part of the cost of delivery of service; Also under Delivery are public policy charges ? NYSEG and RG&E are required to collect these charges from customers to assist New York state in meeting clean energy goals.