20

23

FY 2023

Debt Investor Presentation

31 December 2023

1

Bank of Ireland

Overview

2

Step change in business performance

Strategic

+23%

+8%

+18%

delivery

Irish loans

New customers1

AUM

Strong financial

€1.9bn

42%

17.3%

performance

PBT

CIR2

ROTE3

Step change in

340bps

14.3%

€1.15bn

distributions

Capital generation4

CET1

72% total distribution

(2018-22 avg 100bps)

13% of market capitalisation5

For footnotes please refer to slide 38

3

Highly attractive Irish market

Millions

Irish franchises driving profit growth

Strong household finances1

€160

115%

5%

€150

110%

€140

105%

19%

Billions

100%

n Ireland

€130

95%

n UK

% of Group

€120

profits

90%

n Other

€110

85%

76%

€100

80%

Q120

Q420

Q321

Q222

Q123

Q423

Deposits (LHS)

Debt / Disposable Income (RHS)

Strong labour market1

Growing Irish housing and mortgage market1

2.8

9.0%

16

40,000

2.7

8.0%

2.6

12

30,000

Billions

2.5

7.0%

8

20,000

2.4

6.0%

2.3

5.0%

4

10,000

2.2

2.1

4.0%

0

0

Q419

Q220

Q420

Q221

Q421

Q222

Q422

Q223

Q423

2021

2022

2023

2024F

2025F

Total Ireland employment (LHS)

Ireland unemployment (RHS)

n Home buyer mortgage (LHS) n Refi / Top-Up mortgage (LHS)

Euro-area unemployment (RHS)

Housing completions (RHS)

For footnotes please refer to slide 38

4

Strong Irish retail performance

Irish residential mortgages

Everyday Banking

Wealth and Insurance

+8%

Net Irish mortgage book growth y/y

(excluding KBCI portfolio)1

41%

Irish mortgage market share

(+13pts y/y)

Capturing value in a

growing market

€80.1bn

Irish customer balances

(+€2.5bn in 2023)

+11%

Customer fee income y/y

Protecting and growing

relationship value

€46bn

AUM (+18% y/y)

€3.3bn

Net inflows (+275% y/y)

Leading the market via clear brand propositions

For footnotes please refer to slide 38

5

Supporting Irish businesses and a complementary international footprint

Corporate and Commercial

Retail UK

Ireland

€3.4bn

Irish SME new lending

(+6% y/y)

€0.9bn

Irish corporate new lending

(+1% y/y)

Property and international corporate

-10%

Net reduction in property and international

corporate book y/y

3.4%

Coverage ratio on CRE portfolio

(+100bps y/y)

+22%

Growth in new lending y/y

+57%

Increase in underlying PBT since 2019

Serving simple and complex customer needs

Delivering strong returns through niche strategy

6

Strategic pillars supporting growth and improved Customer experience…

1 Stronger relationships

+75k

+8%

Increased product

New-to-bank customer

holdings1 y/y

growth2 in 2023

2 Simpler business

-5%

+18%

Customer complaints3 y/y

Active digital users4 y/y

Growing Customer numbers

Better Customer outcomes

Q219

Q419

Q220

Q420

Q221

Q421

Q222

Q422

Q223

Q423

Total customers

Relationship NPS

H119

H219

H120

H220

H121

H221

H122

H222

H123

H223

Customer Effort Score (CES)

Total complaints

For footnotes please refer to slide 38

7

…delivering benefits to Society and Colleagues

3 Sustainable company

Practical, meaningful ESG interventions

#1

€11.1bn

for Financial Wellbeing

Sustainable finance

in Ireland

+35% y/y

c.€30.0bn

46%

80%

Female senior appointments in

Colleague Cultural Embedding Index1

2023 vs 50:50 target (40% 2022)

(+4ppts y/y)

73

68

66

c.€15.0bn

€11.1bn

€8.2bn

61

53

62

2022

2023

2025

2030

2018

2019

2020

2021

2022

2023

n Sustainable finance lending Targets

Colleague Engagement Index1

For footnotes please refer to slide 38

8

…and rewarding our Shareholders

Return on Tangible

Equity (ROTE)

Cost-to-Income Ratio

(CIR)

Ordinary dividend

Surplus capital

FY23-25 Financial Targets

(all targets apply to each year)

c.15%

< 50%

Building to c.40% payout

c.40-60% policy provides flexibility

Distribution considered

on an annual basis

FY23 performance

17.3%

42%

40% payout

(60c DPS)1

€520m

approved buyback

(72% total distribution)

For footnotes please refer to slide 38

9

Unique opportunity as The National Champion Bank

Strategic clarity

Differentiated

and focus

Strong capital

generation

business model

Interim distributions

to commence

Highly attractive

markets

in 2024

On track to

deliver 2023-2025 financial targets

10

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Disclaimer

Bank of Ireland Group plc published this content on 04 March 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 04 March 2024 11:57:02 UTC.